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Determine whether process is under control:
Hall's refrigeration and heating company is concerned about complaints from their customers about some of their technicians. Because of this, the owner has authorized a quality control study to be conducted. Each week, a sample of 100 customers is questioned on their feelings towards their service. For eight weeks, the following number of complaints are made: 10, 8, 18, 6, 4, 17, 8, 10.
a. In this case, what control chart is best to determine whether this process is under control?
b. Use a 3 sigma control chart to determine upper and lower control limits for this process.
c. Is this process under control? Explain (a simple yes or no will not suffice).
2012 2011 Cash 12200 17700 Acct receivable 25200 22300 Investments
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