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1. If the design tolerance limits for the process are 9.7/11.2, determine the process capability indices Cp and Cpk. Comment on the values obtained.
2. 1000 items produced by a process considered to be stable are inspected and 75 defectives are found. Assuming an average sample size of 100 is to be used for control purposes, determine the p-chart control limits. If, later, 14 defectives are found in a sample of 85 what conclusion can be drawn?
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Identify and discuss five differences between service and manufacturing organizations.
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CASE STUDY; Turnaround at the Preston Plant SPC is an operational level technique of ensuring quality conformance. How many of the benefits of bringing the plant under control wou
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