Describe the factors influencing customer behaviour, Operation Management

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Question :

Show origin of Collaborative Planning, Replenishment, and Forecasting (CPFR)

  • Origin from CFAR
  • How CFAR standard was renamed CPFR
  • Continuing improvements
  • Conclusion

Describe the factors influencing customer behaviour

  • Influence of globalization
  • Ways to create satisfied customers
  • Importance of delivering value
  • Conclusion

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