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Question 1:
(a) Total Quality Management (TQM) is an approach to improving the effectiveness and flexibility of a business as a whole (Oakland, 1989). Discuss three of the core principles of TQM.
(b) Benchmarking is the systematic search for best practices, innovative ideas, and highly effective operating procedures.
Explain the benefits and limitations of benchmarking.
Question 2:
(a) What do you meant by the term ‘SERVQUAL'?
(b) Using the SERVQUAL model, describe how an organization can assess its service quality?
should video game companies continue to alter their products to include other functions such as EMAIL?
You have been asked to evaluate whether a company''s pay structure is fair to women and minorities. How would you go about answering this question?
Hello pls how do I send the details of the questions? Because is really long.
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