Question 1:

(a) Define Business Process modeling and its usefulness in Business Process Management.

(b) A checklist provides a high-level overview of aspects that should be considered when selecting a Business Process modeling and management tool. State five components of the mentioned checklist and an appropriate question for each component.

(c) There are two commonly mistakes made when selecting a process modeling and management tool. Describe briefly these two mistakes.

(d) With the help of a diagram, describe two strategies / approaches could be employed to meet an organisation's basic requirements to select a tool.

Question 2:

(a) Define Business Process Re-engineering and why is it necessary in an organisation?

(b) Information Technology acts as an enabler during Business Process Analysis and Design. Give five examples (in five different areas in an organisation) of how IT is useful during this process.

(c) The Business Process Re-engineering is in the form of a project. Describe the phases in detail and what are done during each phase.