Customer service management, Electrical Engineering

Assignment Help:

Customer Service Management

CRM involves several activities related to planning - both long terms and short terms, measurement and control, improvement and innovation of all aspects of relationship with customers. The subsequent aspect will have important impact on electric utility business.

1. Customer Segmentation

2. Understanding requirements of various segments

3. Customer Satisfaction Measurement

4. Feedback Analysis

5. Problem Solving

The service deliveries companies are commonly follow the following sets for solving problem.

1. Select the problem recognized through feedback analysis

2. Collect and analyze the data regarding the relevant aspects of the problem

3. Analyze causes especially along with the help of cause and effect diagram

4. Evolve solution

5. Implement the solution in collaboration along with management

6. Evaluate effects

7. Standardize solution

8. Reflect on the whole exercise for lessons in the future.


Related Discussions:- Customer service management

Instruction set architecture, assume that the top of the stack in the progr...

assume that the top of the stack in the program is pointed by the register sp.

Electro magnetism, ELECTRO MAGNETISM: In this unit we learned about el...

ELECTRO MAGNETISM: In this unit we learned about electromagnetism and the relationship that presents between and magnetic flux and electric current. The way in which electric

What is stored program control, Q. What is Stored Program Control ? Sto...

Q. What is Stored Program Control ? Stored Program Control:Modern digital computers use stored programmed concept. Here, a program or a set of instructions to the computer is s

Digital versions of band-pass filter, A case study is required for developm...

A case study is required for development of different digital versions of band-pass filter corresponding to its analogue prototype described by the following normalised transfer fu

Composition of mosfet, Composition of MOSFET  In a test pattern the P...

Composition of MOSFET  In a test pattern the Photomicrograph of two metal-gate MOSFETs. Probe pads for two gates and three source or drain nodes are entitled.Generally the se

Find the ratio of the forward to the reverse current, Assume that an abrupt...

Assume that an abrupt Si p-n junction with area 10-4 cm2 has NA=10 17 /cm 3 and ND=10 17 /cm 3 is working at room temperature. It is given that μ n = 700 cm 2 /v-s, μ P =250 cm

Pn junction, the depletion layer in the pn junction is caused by

the depletion layer in the pn junction is caused by

Discuss important properties and uses of ceramics, Discuss important proper...

Discuss important properties and uses of Ceramics. Ceramics - These are materials made by high temperature firing treatment of natural clay and specific inorganic matters. The

Explain the architecture of ss7, Q. explain the architecture of SS7 and com...

Q. explain the architecture of SS7 and compare with seven-layer OSI architecture. Ans: A block schematic diagram of CCITT no. 7 signalling system is displayed in figure. Sig

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd