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Curtis and Kastner Stakeholder Model
Curtis and Kastner (1987) sought ways of adding value for each stakeholder group to ensure the long term success of the organisation. Interests of each group are identified and appropriate metrics found.
This is shown in the following table.
What advantages accrue to training evaluation that measures return on investment (ROI)? What are some of the obstacles to implementing ROI measures, and how can they be overcome?
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Compare and contrast Deming and Crosbys views on the cost associated with a lost customer.
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