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Curtis and Kastner Stakeholder Model
Curtis and Kastner (1987) sought ways of adding value for each stakeholder group to ensure the long term success of the organisation. Interests of each group are identified and appropriate metrics found.
This is shown in the following table.
Tangibles - Customer Satisfaction and Service Quality Include the physical evidence of the service: physical facilities, appearance of personnel, tools or equipment used to pr
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Discuss the three major reasons why companies adopt total quality. Also, discuss the initial key steps are involved in the adoption process.
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