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Critical reasoning, Project Management

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Ask question #MinimA new client of theirs named “ S&Y ” has started handing good amount of projects
to them. It is estimated that in the upcoming year this crucial client will be giving
them immense projects to finish within given deadlines. The estimates of the
number of projects the client will be handling out to “ Radiance On Axe ” from the
start of 2019 are :
1
st Quarter - 1000 projects per month
2
nd Quarter - 13500 projects per month
3
rd Quarter - 22500 projects per month
The operations team (Ops) is responsible for the completion of projects that are
given by the clients. Current employees(operators) working in the operations
team(Ops) for “ Radiance On Axe ” is 107 ,out of which operators working at night
shift totals 58 and at day shift totals 49. The following data shows how many projects the operations team/ the total
operators have completed each month:
June - 2360 projects per month
July - 2660 projects per month
August - 2420 projects per month
The average time to complete a project is 4 hours. Operators work for 12 hours a day
for 4 days per week but projects are worked on every single day. The work flow is
balanced such that “ Radiance On Axe ” can keep their operation running 7 days a
week. Now with all the data and information given you are to find out :
A) The average projects the operators are currently doing in a month, followed by
average projects each operator is doing in a month and a day as well. ( Show all the
steps clearly )
B) Projection of the total number of projects each operators can do within their
working hours per day. Taking lunch time of 30 minutes, slack time of 1 hour 30
minutes into account. ( Show all the steps clearly )
For the following questions please assume additional 30% of current volume for regular projects + “S&Y” projects ( cases for 1000 projects per month by Q1 2019, 13,500 projects per month by Q2
2019, 22,500 projects per month by Q3 2019). C) Project the total number of operators needed to handle the upcoming projects in
2019 for Q1, Q2, Q3. ( Show all the steps clearly )
C) Project the total number of operators we can allocate to each shift assuming
most of the work is focused on night shift. ( Show all the steps clearly )
D) When facing issues from clients that needs to be resolved what is the best
possible method of solving issue based on your knowledge of escalating issues : - A tiered escalation process is necessary, or
- Would you rum 100 words accepted#

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