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1. What is the major problem or issue being investigated? The interaction between service failure and online shop's readiness for service recovery and the resulting impact on customer defection.
2. How clearly are the major concepts defined/explained?
3. Is there a clear research question/hypothesis that can be, and is tested?
4. What type of research design/ methodology is employed? Is it suitable tested?
5. Have statistical techniques been used appropriately? Can you apply them in your own work? What are the limitations of these techniques?
6. Is the choice of measures, sample size and data appropriate? Have extraneous factors/variables been considered?
7. Can generalization be made from these results? What are the limitations of these generalizations?
8. Are the implications of the results discussed?
9. What is the overall assessment of the study in terms of its adequacy for exploring the research problem and the contribution it is making?
The sequencing problems arises whenever there is problems in determining the sequence ( order) in which a member of tasks can be performed by a number of service facilities su
Minimization Example A farmer is advised to utilize at least 900 kg of mineral A and 1200 kg of mineral B to increase the productivity of crops in his fields.
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1) Provide an overall description of the business and the competitive environment in which it operates. You should describe: a) what type of business it is (e.g. retail, manuf
BINOMIAL DISTRIUBITON This distribution (also known as Bernoulli distribution ) is useful in such an experiment where there are only two outcomes success or failure g
A paper mill produces two grades of paper viz., X and Y. Because of raw material restrictions, it cannot produce more than 400 tons of grade X paper and 300 tons of grade Y paper i
discuss and explain both probability and non probability sampling techniques.
Significance of operation research
This year Jan Rich, who is ranked number one in women''s singles in tennis, and Marie Wacker, who is ranked number three, will play 4 times. If Marie can beat Jan 3 times, she will
A Paper mill produces two grades of paper viz. X and Y. Because of raw material restrictions, it cannot produce more than 400 tons of grade X paper and 300 tons of grade Y paper in
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