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Credibility - Customer Satisfaction and Service Quality
Involves trustworthiness, believability and honesty. It involves having the customer's best interests at heart. Contributing to credibility is: company name, company reputation, personal characteristics of the contact personnel and the degree of hard sell involved in interactions with the customer.
The following table shows the critical factors in a company's decision on choosing a new piece of equipment. Calculate the breakeven volume and utilization for each option and then
1. What is the value creation frontier? How does each of the four generic business models allow a company to reach this frontier? 2. How can companies' pursuing cost leadership
Utilitarians would not find anything inherently objectionable about psychological tests as long as the interests of all parties were taken into account and given equal consideratio
Which of the following best shows forces for change vs. forces for stability? Change forces are: adapting, sustaining, and predicting; whereas stability forces are: bureaucracy, tr
Give an example of ethical leadership. What are the characteristics of ethical leadership? And why do you think ethical leadership is important.
You are the Vice-President of Manufacturing for a company which manufactures small personal appliances. Your R & D department has designed a revolutionary, new type of electric t
It is important to have a vision. If you were Jerome Byrd, how would you prepare a new vision for your department?
Companies are now more and more interested in using intangible assets and human capital as a way to gain an advantage over competitors. True False
In a single period model if shortage cost is four times excess cost then the optimum service level is what percent?
Obsolete technology can cost an organisation its customers.Explain the role of computers in production and operations management
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