Credibility - customer satisfaction and service quality, Operation Management

Assignment Help:

Credibility - Customer Satisfaction and Service Quality

Involves trustworthiness, believability and honesty. It involves having the customer's best interests at heart. Contributing to credibility is: company name, company reputation, personal characteristics of the contact personnel and the degree of hard sell involved in interactions with the customer.


Related Discussions:- Credibility - customer satisfaction and service quality

Find the total cost of ordering and carrying semiprecious, 1. A jewelry fir...

1. A jewelry firm buys semiprecious stones to make bracelets and rings. The supplier charges $20 per stone, annual carrying costs are 50%, and the cost of processing orders is $40.

Explain reporting biases can occur, The use of surveys of experts to estima...

The use of surveys of experts to estimate long-run production costs may be undermined by the fact that- Reporting biases can occur It is dependent on the judgments of individ

Explain the most appropriate for domino''s to consider, Evaluate alternativ...

Evaluate alternative structures to determine which one would be most appropriate for Domino's to consider and discuss likely benefits Domino%u2019s would realize from adopting that

Why needed physicians and licensed independent practitioners, Why do you th...

Why do you think health care organizations are held accountable for ensuring the competence of their physicians and licensed independent practitioners?

Hidden markov models, Hidden Markov Models: We discussed an example of...

Hidden Markov Models: We discussed an example of determining the most probable state path with the Viterbi algorithm. We also discussed in the class how to calculate the margi

Compute maintenance check costs, Tahiti Manufacturing recently purchased a ...

Tahiti Manufacturing recently purchased a new machine. The maintenance contractor recommended that this model should receive maintenance every 3,000 - 6,000 hours of operation. If

Explain production department says that to achieve, The sales department te...

The sales department tells management that they can increase revenue by 20 percent by increasing sales 20 percent, but the production department says that to achieve that number of

Poor industrial relations vs.a conditions for good ir, Explain causes of Po...

Explain causes of Poor Industrial Relations vs.a conditions for good IR. Insufficient fixation of wages and wage structure - There is a requirement for payment of fair wag

Identify and research information and discuss, Identify and research three ...

Identify and research three of your employers of choice and visit their websites. Create a 6 - 8 slide Microsoft PowerPoint presentation identifying and discussing how well each co

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd