Communication - customer satisfaction and service quality, Operation Management

Assignment Help:

Communication - Customer Satisfaction and Service Quality

Involves keeping customers informed in language they can understand and listening to them. It may mean the company has to adjust its language for different consumers - increasing the level of sophistication with a well-educated customer and speaking simply and plainly with a novice. It involves: explaining the service itself, explaining how much the service will cost, explaining the trade-offs between service, cost and assuring the consumer that the problem will be handled.


Related Discussions:- Communication - customer satisfaction and service quality

Explain the similarities and differences of tqm, Describe the similarities ...

Describe the similarities and differences between TQM and Six Sigma quality-management techniques.

Explain what is the largest stnd dev, The Good Chocolate Company. Specifica...

The Good Chocolate Company. Specifications for the 12-ounce bar are 330 grams to 350grams. What is the largest stnd dev, in grams, and still considered capable of ave fill of 340 g

What is performance measures, Last year, the manager of the service departm...

Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle wa

Contrast the code of ethics of both starbucks and mcdonalds, Analyze, compa...

Analyze, compare and contrast the code of ethics of both Starbuck's and McDonald's.

Explain project management in the form of a cpm, Discuss an example of a wo...

Discuss an example of a work-related project that is able to be broken down into structure, tasks, subtasks, and work packages, and why project management in the form of a CPM/PERT

Explain selected product to the selected demographic group, ASSIGNMENT THIS...

ASSIGNMENT THIS IS A GRADED ASSIGNMENT THAT IS A COURSE REQUIREMENT? Select one specific product (For example: iPhone Levi jeans, Adidas sports shoes, Chevrolet Volt)? Select one o

Explain the aspects of the proposed new business, Using the information pro...

Using the information provided, prepare the report that Vicky Roberts requested, assuming that the project will begin immediately. Assume 45 working days are available to complete

Explain lower control limits for mean and range charts, Determine upper and...

Determine upper and lower control limits for mean and range charts.

Explain actionable claim for discrimination under ada, 1. If Rosa hires Cal...

1. If Rosa hires Caleb and after working for two months, Caleb requests additional time off to take care of his ailing wife and Rosa denies his request: A. Caleb has an actionab

Calculate the percent change in the labor ratios, A department employs 3 ty...

A department employs 3 types of workers: laborers earning $5 per hour, machine operators earning $9 per hour and maintenance workers earning $16 per hour. For a certain job over 2

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd