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Communication - Customer Satisfaction and Service Quality
Involves keeping customers informed in language they can understand and listening to them. It may mean the company has to adjust its language for different consumers - increasing the level of sophistication with a well-educated customer and speaking simply and plainly with a novice. It involves: explaining the service itself, explaining how much the service will cost, explaining the trade-offs between service, cost and assuring the consumer that the problem will be handled.
Bond validation-Semi-annual interest. Find the value of a bond maturing in 6yrs. with a $1,000 par value and a coupon interest rate of 12% (6% paid semi-annually) if the required r
1. Name some performance dimensions more common in service than manufacturing operations. Answer: These are the dimensions listed. Services tend to be more intangible and tailo
Comparison of Market Based and Resource-Based Approach to Operations Strategy Since Porter's assertions, there has been a recognition that traditional strategic management has
Discuss the history of welfare reform. Discuss some of the historical aspects and your opinion about how these changes were implemented and whether or not the changes were effectiv
What is a current, struggling product?
An understanding of health care cost, access to care, and quality of care is vital for health care professionals, as is the ability to articulate these issues. For this assignment
The lifetime of a battery is normally distributed with a mean life of 40 hours and a standard deviation of 1.2 hours. Find the probability to a z-value of 4.16 in 0.9998 a. A rando
The overall average on a process you are attempting to monitor is 50 units. the process standard deviation is 1.72. Determine the upper and lower control limits for a mean chart, i
Talent Planning in Operation 1. Produce a report on the topic Talent Planning in Operation. Please ensure that you address the following issues: Describe at le
When concerned with project procurement management regarding a project, list the different steps of the supply process and reasons why or why not the project would have been more s
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