Already have an account? Get multiple benefits of using own account!
Login in your account..!
Remember me
Don't have an account? Create your account in less than a minutes,
Forgot password? how can I recover my password now!
Enter right registered email to receive password!
McM Cog is a supplier of industrial parts. Most orders are received at a call center. The call center currently has 10 phone lines total, i.e., a maximum of 10 callers may be in the call center system at any time. On average, calls arrive at a rate of three per minute. Each customer service representative (CSR) averages 2.5 minutes per customer call. Mc Cog estimates there is a cost of two dollars per customer for each minute spent waiting by a caller. Assume that callers getting a busy signal take their business elsewhere resulting in a loss to McM of $155 per lost call. CSRs are paid $15 per hour, and it costs McM Cog $4 per hour per line.
a. What is the total hourly cost of the call center and associated activities at McM Cog with the minimum number of CSRs?
b. What is the total hourly cost to McM Cog if they decide to hire another CSR? What is the total hourly cost to McM Cog if they decide to add another line? Note: Perform each of these two system adjustments separately based off the answer to part a. Of the three options investigated so far, which is best?
c. Given the freedom (and cost) of adding or removing additional telephone lines and CSRs what the best recommendation for McM Cog management in terms of total hourly cost? Justify your answer.
Dissolution If the winding up continues for more than a year, the liquidator must file progress reports with the registrar at such intervals as the court may prescribe s.333. W
Which of the following actions are most likely to directly increase cash as shown on a firm's balance sheet? Explain and state the assumptions that underlie your answer. 1. It i
what are methods of calculating depreciation?
????? # ..
provide 5% for doubtful debt what is the journal entry
Notsofast Inc. acquired land for $500,000 on 7/1/2010. It erroneously recorded the full amount as an expense. Explain what Notsofast must do when it discovers the error in 2011. Wh
a company is evaluating a project requiring capital expenditure of 620,000. estimated life of project is four years and no salvage value. estimated net income and net cash flow fro
Statement to ascertain profit in analysis method and comparison method, and reconstructed using ledger
working with par value and common value and preferred value in accounting help
Recording Business Transactions ACCOUNT. An account is an individual record or form to record and précis information for each liability, asset, or owner's equity transactio
Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!
whatsapp: +1-415-670-9521
Phone: +1-415-670-9521
Email: [email protected]
All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd