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KS, the Finance Manager of TZY Company's Finance Department, is aware that it is approaching the time of year when he requirements to conduct staff appraisals. However, he is conscious that, in the past, feedback has suggested that many members of his team feel that the appraisal process is a waste of time, and that they have better things to do. This year he requires to make sure that staff perceive it as a valued activity.
Explain the points KS could make about the appraisal process to help staff appreciate its value both for themselves and for TZY Company.
Essentially, the staff appraisal process can be considered as a tactical control system that can be used by organisations to review, monitor and evaluate the performance of employees. As well as being viewed as having a role in organisational control, appraisal can also be used to maintain and motivate employees. If conducted in a regular and systematic way, staff performance appraisal should help better the effectiveness of the staff working in the Finance Department of TZY Company.
There are a number of advantages of staff appraisal for TZY Company. For instance, it gives a system which could help KS in assessing the competence of the employees working in the Finance Department, as well as identifying areas for improvement. It can also be used to give a fair process for reward decisions, not only financial rewards but also promotion. It would assist KS in identifying and formulating the training requirement of his staff. It can also be seen to help in improving communications among KS and his staff, since it is an opportunity in the year to sit down in private to have a conversation. It also permits for the setting of clear objectives and targets for staff which should link to TZY Company's corporate objectives.
#question:QUESTIONNAIRE ON CUSTOMER ATTITUDE TOWARDS TELECOM SERVICES..
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