Access - customer satisfaction and service quality, Operation Management

Assignment Help:

Access - Customer Satisfaction and Service Quality

Involves approachability and ease of contact. It means: the service is easily accessible by telephone (lines are not busy and they don't put you on hold), waiting time to receive service (e.g. at a bank) is not extensive, convent hours of operation and convenient location of service facility.


Related Discussions:- Access - customer satisfaction and service quality

Explain what are the pitfalls, Essentially relativism reject the notion tha...

Essentially relativism reject the notion that there is are no absolutes that govern our behaviour. How then do we determine how we behave? How reasonable and plausible is this posi

Explain state licensure requirement, Discuss state licensure requirements t...

Discuss state licensure requirements that an organization must comply with in order to become a Medicare Advantage Plan, any exceptions to the State licensure requirement, and any

Scheduling - aggregate planning, Scheduling - Aggregate Planning Mean...

Scheduling - Aggregate Planning Meaning and Definition Scheduling may be defined as the assignment of work to the facility with the specification of times ,and the sequence

Explain why do companies that advertise their csr policies, 1. Why do compa...

1. Why do companies that advertise their CSR policies so often face serious controversies anyway 2. Identify an area in which Apple is regarded as responsible to a stakeholder

Explain stategic partnering, An export trading company assists businesses i...

An export trading company assists businesses in creating relationships with foreign customers and suppliers to assist in selling goods in overseas markets , This global strategy is

Explain brief business plan that highlight the financial, Imagine that you ...

Imagine that you are beginning the first social networking site, fast-food restaurant or pizzeria, and develop a brief business plan that highlight the financial, marketing and org

Explain what are some of the best practices, You are the retiring CEO of a ...

You are the retiring CEO of a company which you have led for the last 10 years. You have recruited a new management team and you are addressing the final management conference whic

How meet small towns daily requirement, Determine how to minimize the numbe...

Determine how to minimize the number needed to meet small towns daily requirement

Explain a formal or informal mutual agreement, Explain a formal or informal...

Explain a formal or informal mutual agreement. - The mutual agreement may be as given below: (a) Union security. (b) Bonus, wages and other benefits. (c) Terms and con

Explain different types of business models, Give examples of a pair of comp...

Give examples of a pair of companies in an industry that pursue different types of business models? Explain the business models and how they differ. EXAMPLE. First come first serve

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd