Write your incident report and recommendations

Assignment Help Other Subject
Reference no: EM134982

It is 16:59 on Friday of a bank weekend. As you are packing up to leave, you get a call from Customer Operations stating that customers are calling the call centre to report an e-mail with attachment from the bank that is requesting login facts. Those who have opened the attachment are reporting unusual activity on their PC. While on that call, at 17:05, IT Operations make contact to say they are getting a flood of mail undeliverable messages which are blocking the internet gateways and e-mail, disrupting the online banking service. By 17:15, reports of unauthorised access login attempts to online banking are being called in. By 18:00 internal staff has reported opening the mail and have issues on their PCs. The network is slowing down. Queues are forming at ATMs and a reporter has called enquiring as to the reason for the queues. Using the event management steps, in your role as Incident Manager, describe the actions you would take to address this incident.

(a) Record actions as a log, [Date/time / decision / action/ made by / actioned by / additional notes]

(b) draft high level update communications and

(c) Write your incident report and recommendations.

Verified Expert

Reference no: EM134982

Questions Cloud

Evaluate the depreciation on the building : Evaluate the depreciation and what was Happe's Interest Expense on the bond during fiscal year 2012? What was Andersen Telecom's depreciation expense for tax purposes in fiscal year 2012?
Example on total quality management : Total Quality Management is a organization philosophy, thus as we had seen at the beginning of the module leadership needs to be considered when deploying TQM in an organisation, particularly as the model advises a top-down approach.
Proposed bqsr program : The proposed BQSR program was authorized by the Highways Agency Management Board and was due for completion.
Need help building a vwd website : Need help building a VWD website. This website may not go live. I have little progress as a family tragedy has impeded my time for school.
Write your incident report and recommendations : Describe the actions you would take to address this incident record actions as a log, [Date/time / decision / action/ made by / actioned by / additional notes].
Example on total quality management : In one of the last posts of this class, I may attempt to summaries in a few words the ideas we have seen, trying to boil down TQM and see that once boiled down, the idea can be applied to anything.
How culture impacted organization with due to benchmarking : The discussion on areas that can hamper the effectual use of benchmarking. How has culture impacted your organization with regard to benchmarking?
Explain about effect analysis : There is an interesting article connecting cause and hazardous waste and effect analysis. The authors have used Effect Analysis to successfully enhance disposal of hazardous waste in a hospital.
Write the ybus matrix : Identify the bus types and the unknown variables of the power flow problem. Write the complete set of equations needed to solve the load flow problem.

Reviews

Write a Review

Other Subject Questions & Answers

  Sociology theory questions

Sociology are very fundamental in nature. Role strain and role constraint speak about the duties and responsibilities of the roles of people in society or in a group. A short theory about Darwin and Moths is also answered.

  Prepare a well justified research proposal

Perception of adolescent girls towards Cervical Cancer testing.

  Discuss the key activities undertaken at dissimilar phases

Discuss the key activities undertaken at dissimilar phases.

  Csr is growing in the tourism sector

public sector be engrossed in tourism, economic impacts of tourism, geography and socioeconomic structures have exposed contrasting impacts on some economies, Socio-cultural impacts of tourism are hard to assess, but are often more significant that o..

  How planners achieve sustainable tourism development targets

As tourism planners, critically discuss the core indicators that underpin sustainable tourism whilst illustrating your answers with relevant examples Explain how those indicators may help tourism planners achieve sustainable tourism development ..

  Best-of-breed mobility solution

CIO approval for a best-of-breed mobility solution for their sales account executives and sales management.

  Factors that have enabled the emergence of globalization

Explain the main factors that have enabled the emergence of globalization Critically analyse the statement that ‘globalisation is accompanied by a retrenchment of the welfare state

  Describe how to create a hdr picture

Describe how to create a HDR Picture.

  The analytical aspects of strategy in the public sector

Examine critically the analytical aspects of strategy in the public sector and the extent to which the structure, systems and organizational culture influence the implementation phase. Illustrate your answer with examples from the education sector

  How culture impacted organization with due to benchmarking

The discussion on areas that can hamper the effectual use of benchmarking. How has culture impacted your organization with regard to benchmarking?

  Explain assimilition and pluralism views of diversity

Explain Assimilition and Pluralism views of diversity.

  Case study - choose a public inquiry

Effective time management forms part of the assessment criteria

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd