Write a script on what you would discuss with your manager

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Reference no: EM131594502

Question 1

The Rogers family have come into ACA Travel agency wanting to book a family holiday to the Gold Coast, Queensland. They would like to leave after 15:00 hrs.

The passengers that are travelling are;

Mr. John Rogers, Mrs Mary Rogers, Miss Sarah Rogers (aged 9) and Mstr Philip Rogers (aged 7).

They would like to leave in two weeks from today and stay 7 Nights.

Please organise the trip with everything that they will need for their holiday, which must include;

a. Airfare from Sydney
b. Car Hire for duration of stay
c. 4 star accommodation in the heart of the Gold Coast
d. At least 2 entertainment options for the children during the stay.
b. You must print out a full quote for this holiday with all the details of the inclusions and individual costs.
c. Set up customer profiles for the travellers using Mundus software.(Screenshot of each profile to be provided)
d. You will receive a customer payment on the day, please state when you will pay the individual supplier for this holiday

Question 2

Mr & Mrs South (both 45 years old) would like to go on a South Pacific cruise for 7 nights. They live in Brisbane and the ship departs from Sydney. They are Qantas and Royal Caribbean members and for their cruise they would like a balcony cabin. The South's will depart in November 201X.

Please book all appropriate products for this holiday.

a. You must print out a full quote for this holiday with all the details of the inclusions and individual costs. (Qantas.com.au & royalcaribbean.com.au)

b. Set up customer profiles for the travellers using Mundus software.(Screenshot of each profile to be provided)

c. You will receive a customer paymenton the day for the return flights and one week after quote date by credit card charge form for the Cruise.

d. State when you will pay Royal Caribbean for this holiday and what commission amount will the agency receive at its negotiated rate of 5%

e. After payment the South's request a date change of departure to early December 201X for a similar(if not same length) cruise. Calculate the fare difference and also if refund or additional payment (including fees) are due.

Question 3

Mr Jimmy Mansfield (21) and Ms Elaine Swift (20) would like to go on a 20 day European tour that commences in July 201X. They will be departing from Sydney to London and you will need to make all the necessary arrangements for the couple.

a. You must email a full quote to the customer with all the direct flights, 2 nightsaccommodation in London prior to the tour and tour details and 1 night accommodation prior to return flight home

b. Include all Nett rates and commission totals Airfares at 5% and tourcommission rate of 10%and hotel commission of 10%

c. Set up customer profiles

d. Print all required documentation that the couple will need.

e. Write a script on what you would discuss with your manager if there was a cost discrepancy in this booking

Reference no: EM131594502

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Reviews

len1594502

8/8/2017 8:50:37 AM

Resources required for this Assessment • Computer with relevant software applications. • Weekly eLearning notes relevant to the tasks/questions Instructions for Students Please read the following instructions carefully • This assessment has to be completed In class At home • The assessment is to be completed according to the instructions given by your assessor. • Feedback on each task will be provided to enable you to determine how your work could be improved. You will be provided with feedback on your work within two weeks of the assessment due date. All other feedback will be provided by the end of the term. • Should you not answer the questions correctly, you will be given feedback on the results and your gaps in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to be deemed competent for this unit of competency. • If you are not sure about any aspect of this assessment, please ask for clarification from your assessor. • Please refer to the College re-assessment and policy for more information (Student handbook).

len1594502

8/8/2017 8:50:30 AM

Each assessment component is recorded as either Competent (C) or Not Yet Competent (NYC). A student can only achieve competence when all assessment components listed under “Purpose of the assessment” section are recorded as competent. Your trainer will give you feedback after the completion of each assessment. A student who is assessed as NYC (Not Yet Competent) is eligible for re-assessment.

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