Reference no: EM133506591

Implement and monitor work health and safety practices

Assessment Task 1: Knowledge questions

Questions
1. Identify five examples of actions that a business needs to take to be legally compliant under WHS legislation.
2. Identify fourresponsibilities employers have to provide a safe workplace.
3. Identify fourresponsibilities employees have to ensure a safe workplace for themselves, their colleagues and others who attend the workplace.
4. List three reasons businesses are required to consult with the workforce on WHS matters.
5. Name the four occasions when employers are required by WHS legislation to consult with the workforce.
6. Identify who the employers are required to consult with regarding WHS issues.
7. Complete the box below by briefly explaining how each option operates to enable effective consultation on WHS issues.

Consultative Process
Diary, whiteboard or suggestion box.
Fact sheets about WHS rights and responsibilities.
Formal WHS representatives and committees.

Formal meetings with agendas, minutes and action plans.
Informal meetings with notes.
WHS discussions with employees during the course of a business day.
Recording issues in a management diary.
Regular staff meetings that involve WHS discussions.
Seeking staff suggestions for content of WHS policies and procedures.
Special staff meetings or workshops to specifically address WHS issue.

Staff handbook containing WHS information.
Surveys or questionnaire that invite staff feedback on WHS issues.
8. Explain the role and responsibilities of health and safety representatives. In your answer, also discuss requirements in regards to how they are appointed.
9. Identify three obligations an employer has to their health and safety representative.
10. List three roles and responsibilities of workplace Health and Safety Representatives.
11. List five occasions thatWHS hazard identification would need to take place.
12. List three categories of workplace hazards that must be identified when undertaking workplace hazard identifications.
13. List five acceptable ways in which workplace hazard identification might occur.
14. List three acceptable practices inherent in workplace risk assessment.
15. List the six classifications of risk controls provided for in the ‘Hierarchy of Risk Controls'.
16. List five requirements organisations need to comply with in relation to WHS record keeping.
17. List three requirements organisations need to comply with in relation to acceptable record keeping mechanisms.
18. Explain the requirement an employer is under to provide workplace WHS training to employees.
19. Describe three employee responsibilities in relation to participating in established WHS practices and training.

20. Identify ten possible ramifications for employers who fail to observe OHS or WHS laws and COPs.
21. Detail comprehensive details of the Safe Work Australia Model Code of Practice ‘Hazardous manual tasks'.
22. List three methods of receiving updated information on OHS or WHS laws and Code of practice.
23. Complete the table by providing a reason for each time that hazard identification must be carried out.

Time when hazard identification must be carried out
Before premises are used for the first time.
Before and during the installation or alteration of any plant, machinery or equipment.
Before changes to work practices, procedures or processes are introduced.
When any new information relating to health and safety risks becomes available.

24. List five possible inclusions in workplace WHS record keeping systems.
25. List four examples of WHS ‘consultation' record requirements.

26. Identify three hazard identification records that need to be maintained in a workplace.
27. Identify five examples of ‘notifiable incidents' where a person has been impacted that need to be reported.
28. List five examples of ‘notifiable incidents' where a person has not been impacted or injured that need to be reported.
29. Why do WHS statistics need to be reviewed and reported on?
30. Discuss how the following are used when developing monitoring reports and making recommendations for change:
• agendas for and minutes of meetings
• committee members
• consultation decisions and follow-up actions
• consultation processes
• diaries of meetings
• WHS information provided to personnel
• risk controls
• safe work practices
31. Identify three reasons there is a need for workplaces to establish and maintain records regarding risk assessments including risk control actions that have been implemented.
32. Identify five examples of details that need to be maintained regarding WHS training plans developed by an organisation for their employees.
33. List five examples of details that need to be maintained regarding WHS training undertaken by employees of an organisation. 

Assessment Task 2: WHS project

Information for students
In this task, you are required to implement and monitor a range of WHS activities.
You will need access to:
• your learning resources and other information for reference
• WHS information provided by state/territory regulator (RTO to include name of relevant regulator)

• the WHS Policies and Procedures from the training kitchen's WHS Management System (WHSMS) and the kitchen's hazard inspection checklist
• your WHS Administration Policy and Procedure
• your WHS Action Plan
• your Meeting Room Hazard Inspection Checklist
• your Hazardous Incidents Register
• your Risk Management Plan template
• your WHS Management Report template
• your WHS Training Report template
• RTO emergency evacuation information (posters/signs and procedures).

• review the advice to students regarding responding to written tasks in the Hospitality Works Student User Guide
• comply with the due date for assessment which your assessor will provide
• adhere with your RTO's submission guidelines
• answer all questions completely and correctly
• submit work which is original and, where necessary, properly referenced
• submit a completed cover sheet with your work
• avoid sharing your answers with other students.

Activities

Complete the following activities.

1. Carefully read the following scenario
You are to assume that you are the manager of a café or food business called the Blue Healer Café.
You will make use of the Blue Healer Café documentation included in the student resources folder along with the WHS Policy and Procedures from the WHSMS for the training kitchen of your RTO for this assessment.
As the manager, it is your responsibility to implement and monitor the work health and safety practices of the employees (your classmates).

2. Review key documents from the WHSMS and set up folders
You now need to review some key documents as preparation for the next steps:
• WHS Action Plan
• The relevant WHS Policy and Procedures for the kitchen
• WHS Administration Policy
• The evacuation plan including posters and signs
Make the assumption that items 1,2 and 5 of the action plan have already been completed.
Prepare to undertake action items 3, 4 and 6 of the action plan by preparing a briefing session for staff that will ensure these items are completed.
Set up folder systems on your local drive on your computer as outlined in the WHS Administration Policy and add the relevant soft copy documents to this. You will be using this folder system throughout this assessment.

3. Develop WHS informative handouts for staff
You are required to develop three health and safety information handouts, which are to be provided to, and discussed with, your team at a WHS briefing.
Read the requirements for each of the handouts below and then conduct research using the Internet to identify the information needed for each of the handouts and include information from the kitchen's WHS Policy and Procedures, and reference this as required in your handouts.

The format and style for the handouts are as follows:
• Create clear and concise one (1) page handouts using computer software. You can develop these in any program available to you such as Word, Publisher or other design program - but Word is fine for this purpose.
• Use simple and clear language that takes into account social and cultural diversity. For, example, use simple English and avoid colloquial language or slang.
• Use appropriately sized fonts and present well-formatted, grammatically correct information.
• Ensure that the handouts you create use the same layout, font, colours and style so they are consistent in their approach.
You will be required to present the handouts that you have developed at an WHS briefing session soon. Print one copy of each handout for the training session but save soft copies to your WHS filing system on your device.
Submit a copy of each handout to your assessor prior to the meeting.

Handout 1: Legislation
The purpose of this handout is to clearly and simply explain important information about legislation. Your handout should:
• Explain the purpose of Work Health and Safety legislation, including the function of a WHS Act, WHS regulation and Code of Practice
• Provide an overview of WHS legislation including name of Act, regulations and examples of code of practice relevant to your state/territory.
• Outline key roles and responsibilities under WHS legislation.
• Include at least 3 references for further sources of useful information.

Handout 2: Identifying hazards and risk control in the café
The purpose of this handout is to provide information about identifying hazards and risk control, and procedures for dealing with hazards in the environment.
You should briefly explain the process of identifying hazards and risk control and provide 5 common examples of hazards that may occur in the kitchen environment based on data from your research about the most common ones Include information about how employees can complete an incident report and the investigation process undertaken by the business.
Choose one of the common hazards that you have identified and include a simple step-by-step procedure for dealing with that hazard (risk control), using diagrams to illustrate each step where possible.
Your handout should also address and explain the hierarchy of control and how it is to be used in the workplace.

Handout 3: WHS Consultation
The purpose of this handout is to explain the requirements for WHS consultation under legislation and to indicate how the business communicates WHS legislation and consults with staff as indicated in the organisation's WHS policy and procedure.
You should also explain why it is important for a business to conduct WHS communication and consultation.
Include the details of the college's WHS representative or committee.

4. Conduct a hazard inspection of the meeting room
In the next activity step, you will run your WHS briefing session. In line with procedure, and as outlined in action item 6, you are required to conduct a hazard inspection using the relevant form from the WHSMS. Your assessor will set up the room prior to you conducting the inspection.
Complete the checklist in full using a pen and make sure it is accurate and legible.
You will also be required to record recommended corrective actions as well as future risk control measures.
You will be assessed on whether you have correctly identified the hazards and suitable corrective actions and risk control measures.
When you have identified a hazard, implement procedures to control the risks involved. Give a verbal commentary on what you are doing, so your assessor can follow the thinking behind your actions. In particular, your commentary should demonstrate how you are using the hierarchy of control to determine the best procedures to implement.
Submit your completed HIC to the assessor prior to the next step.

5. Conduct a WHS briefing session and induction to the new WHSMS
It's time to deliver your staff briefing.
At the briefing you are required to:
• Introduce and explain the WHS procedures and information on safe work practices for the kitchen including the location of policies, templates and forms as well as the location of the first aid kit onsite.
• Introduce and summarise the handouts you created and let staff know you will be emailing these out and they will also be located on the intranet as part of the WHSMS.
• Conduct a brief training session on correctly completing a hazard inspection checklist for the kitchen
This briefing should go for about 20-30 minutes and will be delivered to your assessor and two other people.
Ask staff members about their WHS training requirements that they would like to see happen now and in the future. Encourage discussion among the team members about the training that could be relevant for the staff of the case study café or the actual business you are basing this assessment on.
During the presentation, demonstrate effective communication skills including:
• Speaking clearly and concisely
• Using non-verbal communication to assist with understanding
• Asking questions to identify required information
• Responding to questions as required
• Using active listening techniques to confirm your audience's understanding

6. WHS and Risk Management reporting
Immediately after the meeting, write a management report for the owner outlining what took place at the meeting along with the training suggestions from staff and what you believe will be best to focus on immediately and for the future. Include the relevant data gathered from the meeting and identify any non-compliance with procedure and outline the actions you are going to take immediately to address this.
Use the WHS Management Report template as a guide and complete all sections.
Add these actions to the Action Plan with clear dates and time for this to proceed (consult with your assessor when this training can take place and use that date and time in your report). Ensure you also mark other items you have addressed as completed.
Complete risk management reporting and risk assessment for the proposed training activities - current and future.
Use Risk Management Plan template as a guide and complete all sections.
Submit the following to your assessor:
• WHS Management Report
• Risk Management Plan
• Updated Action Plan
File these documents in your WHS folder system on your device.

7. Conduct your training session
Run the training session as you have planned for in your action plan.
While running this training, participate but also observe the following:
• Staff adherence and compliance to the procedure
• How staff are reacting and if there is any need for additional training or changes to procedures or training
• The effectiveness of the WHS practice - are current practices ensuring the health, safety and security of all employees and customers?
After the training, your assessor will take each student aside to run through a scenario with you individually and then you will split back into your group you were in for activity step 5 and conduct a debrief session asking employees for their feedback and thoughts on how the drill went and to make suggestions for the future.

8. Document your findings in a management training report
• Staff adherence and compliance to the procedure
• How staff reacted during the training and if there is any need for additional training or changes to procedures or training
• The effectiveness of the WHS practice - are current practices ensuring the health, safety and security of all employees?
• General feedback from staff and any issues they may have raised.
• At least one future improvement to the procedure you would like to make and your reasons for this.
Use WHS Training Report template.
Save this report as WHS training report. Submit this to your assessor and file in your electronic folder system too.

9. Address non-compliance
It has come to your attention that one of the staff members failed to complete hazard identification and reporting when he was the team leader for the first shift yesterday. On top of that, a hazardous incident did occur and the register was not completed either. One of the other staff members advised you about the matter later yesterday afternoon.
Meet with the non-compliant staff member (your assessor) to discuss the issue and provide the necessary training.
During the meeting, you will need to demonstrate effective communication skills including:
• Speaking clearly and concisely
• Using non-verbal communication to assist with understanding
• Asking questions to identify required information
• Responding to questions as required
• Listen to the employee's viewpoint
During the meeting you are required to:
• Counsel the employee and let them know the severity of the situation
• Complete the required documentation with the employee demonstrating the correct process.
• Ensure the employee understands the procedure and the seriousness of the issue.
Submit:
• Completed hazard identification checklist for the kitchen
• Hazardous Incidents register

10. Develop a solution for the deficiency and email the ownerNow that you have completed the counselling/training session and have new information, develop a solution for the deficiency and email this to the owner to have the changes implemented immediately. Make sure your email is warm and friendly but also professional.Submit the email or send it to your assessor. Save a copy in the WHS filing system on your device.

11. Show your assessor your WHS filing system
Show your assessor your folder formats and all the files within the structure.