Reference no: EM133919504
CASE STUDY
Francine knocks on Matt's door. She is his support worker and is concerned that she has not been able to reach Matt or his carer by phone for several days. Matt is very reliant on his brother, who he lives with, for his basic needs and also for mobility, as he is unable to walk by himself.
Francine looks around and notices piled up mail sticking out of the letterbox. She knocks again and hears and faint voice coming from inside.
'Matt! Is that you? It's Francine! We have an appointment this afternoon, it's Friday. Are you okay, Matt? I'd really like to just say hello.'
'Nah, I'm okay", comes a faint reply, 'I really can't let you in - I don't have a key and my brother is away'.
Questions
1. Would Francine be required to complete any documentation and if so, what documentation would she complete.
2. What follow-up action could Francine take to prevent this situation from occurring again.