Why would the employees see the current review process

Assignment Help Other Subject

Reference no: EM133284549

Assignment - Business Performance Management Case Study Questions

The performance review program at Valley Urgent Care was developed some years ago and has generally served the organization well. The supervisors took the responsibility to conduct timely, meaningful reviews very seriously. The review process con-sisted of ratings on the following skills and competencies:

Customer service

Clinical abilities

Communications with patients and fellow employees

Attendance

Work attitude

However, the employees and supervisors have commented that the review process lacked relevance and was in need of updating. They indicated that there were not enough evaluation categories to adequately evaluate the complexity and variety of jobs at Valley Urgent Care. Additional categories that were suggested included computer skills, compliance with HIPAA, willingness to take on additional duties, and leadership. Valley Urgent Care's administrator agreed that it was time to review the evaluation process and criteria has asked the HR manager to pull together a work team of managers to develop a new process that would be more relevant and meaningful to the organization and employees.

Questions -

1. Why would the employees see the current review process as irrelevant?

2. What types of changes should the work team consider in order to improve the process and criteria?

Reference no: EM133284549

Questions Cloud

What considerations should your colleague use when making : Explain the Different Report Formats what considerations should your colleague use when making the decision?

How much money has james madison university and uri : SCOM 385 James Madison University How much money has James Madison University and URI put aside for making both campuses a greener and sustainable place

What are the dominant gender role expectations : What are the dominant gender role expectations for men and boys in contemporary society and What are the effects of these gender role expectations surrounding

Determining cost of exporting : Determining, the cost of exporting the in the United States. This analysis must all real costs related to the business opportunity.

Why would the employees see the current review process : The performance review program at Valley Urgent Care was developed - Why would the employees see the current review process as irrelevant

Define concepts, both in terms the text uses : SPCOM 101 University of Waterloo Showing understanding of 4 concepts/key terms. Define concepts, both in terms the text uses.

Methods of developing cost estimate for project : The case outlines the various methods of developing a cost estimate for a project.

Aspect of the instance of communication : SPCOM 101 University of Waterloo Show Understanding of how concepts/key terms relate to each other in the context of the theory.

Determine when to ship product with known defects : Is this an ethical way to conduct business? How should she determine when to ship a product with known defects?

User Account

All Pages