Reference no: EM133589064

Case Study: In the dynamic world of public relations, success often hinges on the ability to effectively engage both external and internal customers. While the importance of communicating with external audiences is widely acknowledged, it is equally crucial to recognize the significance of internal customers, such as employees, in shaping an organization's public image and reputation.

Question: For this discussion post please post your thoughts on:

1. Why should organizations prioritize internal customers, including employees, when devising public relations strategies? Discuss the implications of employee satisfaction and engagement on an organization's public image and reputation.
2. Can you provide a real-world example of an organization that successfully integrated internal and external customer relations in their PR efforts? Explain how this integration contributed to their overall success and reputation.