Reference no: EM133919815

Promote understanding across diverse groups

Case Study E:

Nancy has come to the respite centre you work in for a month long stay. Nancy's partner june visits her once a week. When June visits they hold hands, cuddle and kiss. You hear another staff member gigling and saying how disgusting it is that they are doing this where everyone can see. June overhears the staff member and decides to put in a formal complaint to the centre.

1. Why do you think June put in a complaint?

2. Do you think the staff member June overheard was acting ethically or legally? Give a reason for your answer.

3. As the staff member's supervisor, what approach would you take with them to be more culturally considerate?

4. What strategies could be used to prevent such conflict / bias from happening with anyone again?

Case Study F:

Michael is a big burly Lebanese man who who is 85 years old. He has just become a resident of an Aged Care facility as his wife of 64 years, who was his fulltime carer, has recently died and his family is unable to care for him. He has limited English and is very intimidating in his behaviour.

He is refusing to be attended to by male carers and insists on female carers looking after him. The female carers are finding him difficult to care for and have expressed concern with his attitude and behaviour.

Fellow clients are avoiding him and the situation is becoming very uncomfortable for all concerned.

1. As the Team Leader, identify and explain the issues in the above scenario.

2. Detail how you would deal with this situation and what considerations you will need to take into account?