What was the outcome of their complaint

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Reference no: EM133446970

Case Study: Angela is a 34-year-old participant. Who has been out of the workforce for the last 10 years raising her 3 children, now aged 9, 8 and 6. Angela does have a mental health problem which she controls through medication and has asked that this information remains confidential. Her interests are in community care work, and she is currently enrolled in a Certificate III in Individual support.

Part of the course requirements are that students have to undertake a work placement component to complete their training.

The Registered Training Organisation (RTO) advised Angela; they would assist her with finding work placements if required before she started the training.

Angela says she lacks confidence in approaching employers and has been unable to find a placement. She has now been advised by the RTO that unless she finds and completes a work placement, she will not pass the course.

Angela is asking for support to assist her navigate through the RTO complaint process, which includes drafting a complaint letter to the RTO regarding her course and the lack of assistance she has received from them in finding a work placement as promised at the time of enrolling.

Questions:

1. What ongoing support and follow up did the participant receive and what was the outcome of their complaint?

2. From the feedback received from the participant, what opportunities for improvement were identified for your own work or company processes?

Reference no: EM133446970

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