What must luke learn how to do the review

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Reference no: EM133319011

Case Study: Luke is about to participate in his first performance appraisal. He is nervous, but recognises that it is an opportunity to demonstrate his commitment to improving his work skills and knowledge.

Before the appraisal, he spends time thinking of examples of how he meets each key performance indicator of his job description. He also considers areas of work that he would like to improve and writes a list of goals and strategies for achieving them.

Luke has the interview with his supervisor, Claire. During the appraisal, Luke impresses her with how well prepared he is and how he has clear goals for his personal and professional development. They discuss Luke's future work goals and Claire makes suggestions about training and personal development opportunities that could help him achieve them.

She also acknowledges Luke's ability to develop positive relationships with clients, especially young males who have a similar background to his own. However, she suggests that Luke undertake cultural awareness training so he can develop a better understanding of the increasing number of people who come from other cultures and have etiquette and communication protocols different from him.

Question 1: What must Luke learn how to do the review, and how will it benefit his work practices?

Question 2: How does Luke show commitment to upgrading his skills and knowledge?

Question 3: Why should performance review processes be conducted regularly?

Question 4: What are three options Luke could consider for building skills and knowledge related to cultural awareness?

Reference no: EM133319011

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