Reference no: EM133958417
Assignment
Case Study I
Due to government funding cuts, many child protection notifications go unallocated and many caseworkers in the child protection system feel overwhelmed by their caseloads. Mary supervises a diverse team of child protection workers. Her organization has had a high turnover of staff recently and she wants to assist them to manage their stress.
A. Identify two possible physical and two behavioral indicators of significant issues relating to stress and emotional wellbeing that Mary should watch out for in individual team members.
B. 1) What responsibility does Mary have in relation to communicating with staff about personal performance?
2b) What would be the intended effect of this? Get the instant assignment help.
C. Identify three actions Mary can take to support individual staff members to manage stress. Discuss these.
D. If Mary's team includes staff with diverse needs, what are two workplace practices she could adopt to accept and identify the diverse needs of these colleagues?
Case Study II
Mohommed is relatively new to his role, which involves providing support and supervision to a team of workers who provide support to homeless young people. His role is demanding because his team supports people with complex needs in an environment where accommodation is expensive and demand exceeds supply. Mohamed finds it hard to switch off from his responsibilities on the weekend. He wants to work as effectively as possible and decides to monitor his own performance.
A. What are two sources of information that Mohamed can use to inform his self assessment and reflective behaviour strategies?
B. Mohamed decides to clarify the extent of his work role. Explain two sources of information he could use to learn more about the limitations of his work role and responsibilities.
C. If Mohamed did not maintain professional boundaries in relationships with his team, what are two likely negative consequences that would affect his ability and the ability of his colleagues to perform effectively?
Case Study III
Terry has worked at a respite home for people with disabilities for three years. It is his first night working with Lin, a new resident who has autism spectrum disorder, and a history of physically aggressive behaviour towards others. Terry's partner on the shift is Fatima who is newly qualified.
During the shift, Lin becomes agitated and starts throwing objects around the room. Fatima is scared. Terry calls his supervisor Tamara. Tamara tells Terry to call the police, as he is required to do in an emergency and lock himself and Fatima in the office until the police arrive to ensure safety. The police arrive and Lin immediately calms down. The situation is resolved.
The following day, Tamara follows up on the incident. She soon realises that Fatima is still upset by the experience as she did not expect it and is very frightened. Tamara suggests a debriefing session. She explains the procedure and potential benefits to Fatima. Fatima says she would like to have a debriefing session and asks if Terry can come too.
A. Discuss two questioning techniques Tamara could use to encourage Fatima to explore and acknowledge her concerns.
B. What information may have helped Terry and Fatima understand the type and scale of the risk when supporting Lin in the respite facility?
C. Tamara tells Fatima that, if after the debriefing, she is still feeling very distressed about the incident that she may refer her to some professional counselling. 1) What referral suggestions could Tamara make, and 2) what might the benefits of this be?
D. What is the policy and procedure that most organsations use when resolving disputes?
E. What is structured debriefing in Community Services?
F. How is the risk of psychological injury in the workplace managed?
G. List any 2 professional standards that one has to comply with which will help in monitoring stress and wellbeing of the employees.
H. What is meant by crisis intervention?
I. What is the legal and ethical requirement a supervisor must be aware of when a worker discusses personal matters with them during a debriefing session?