What factors are considered regarding compensation

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Reference no: EM132349233

Activity 1- Case study

Customers of Telstra, Australia's largest Telecommunications and Media Company, experienced internet service outage in several occasions during 2016. Following one major service outage Telstra offered $25 credit to some of its customers.

Refer to the following links for more details about this story. Then find Telstra's Service Level agreement (SLA) and discuss what factors are considered regarding compensation of internet services.

Do you think Telstra's decision to offer $25 credit for compensation of service outage to some customers was in accordance with its SLA?

Case Study 1 - Telstra still working to restore services following fourth network outage since February By Thuy Ong

Case Study 2 - Telstra outage: Company apologises for internet service disruption with $25 credit

Activity 2 - Case study

Go to USQ website and find examples of USQ service design, e.g. Service catalogue. Why does USQ have more than one service catalogue?

Reference no: EM132349233

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