What does the customer expect you to deliver

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Reference no: EM131545486

Assignment: Technology Parking Lot for Cars

Please respond these questions:

1- Statement of Work (SOW) - Essentially a "Preliminary Scope Statement": Covers the preliminary scope of the project. At this point, this would be fairly high level since many details may not have been progressively elaborated yet. This statement will outline the major tasks or work elements required by the customer. For example, if you are developing a website, would you also develop the content for the website? How about programming or coding - - would that be a part of the scope OR are you using an "off-the-shelf" product? Will you be hosting the website? Try to capture the scope at this point as much as possible. Don't forget to also list any "exclusions" or things NOT included in the scope. If the customer is going to handle certain parts of the project or supply any items, supplies, equipment, or materials then list those out.

2- Customer Requirements: Gather as many customer requirements as possible including specifications, attributes, or performance. Consider standards, level of "quality" as the customer defines it, and any codes or regulations that must be adhered to. You may need to make some more assumptions here.

3- Major Deliverables and Final Product: What does the customer expect you to deliver? What is the final product, service, or result of this project? List these out. Managing customer expectations begins here.

4- Acceptance Criteria: What criteria will the customer use to determine if the deliverables including the final product are completed to the customer's expectations? RFPs generally state these.

Reference no: EM131545486

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