What do you believe to be this companys customer service

Assignment Help Other Subject

Reference no: EM133521408

Case Study: Amazon.com Inc.

Complete the following:

In your Case Study #1 module in FOL, read pages 5 and 6 of chapter 1 of the Customer Service Profession textbook, on the topic of Amazon.com Inc.

Complete more research about Amazon.com Inc. to support your responses. You can begin with this link about the leadership principles at Amazon. https://www.aboutamazon.com/about-us/leadership-principles Don't forget to cite your resources at the bottom of your report in a references section, as well as cite the author within the text of your report where appropriate. Please refer to the APA resource in your Case Study module in FOL for more information on citations.

Answer all of the following questions in detail, drawing on external resources and course work. Within your report, please list the question followed by your response. Questions are also listed on page 6 in the chapter reading.

What have you heard or experienced related to Amazon's approach to customer service?

From a service perspective, how does this company differ from other online businesses that you have dealt with or heard of?

What do you believe to be this company's customer service-related strengths and weaknesses? Why do you feel this way?

What role do you think Jeff Bezos plays in the service culture of this organization? Explain your answer.

As a consumer, would you consider using Amazon's services in the future? Why or why not?

Reference no: EM133521408

Questions Cloud

Review public administration or local government areas : Review public administration or local government areas. The first paragraph will summarize the article and the second will include analysis and applicability

Discuss protection of the country of that new nationality : the following statement is not true protection will cease if the person acquired a new nationality and enjoying the protection of the country

Examine the spheres of influence in china : Examine the Spheres of Influence in China, 1900" map. Which European nation held the greatest amount of physical land in China

Explain why you find it disagreeable or difficult : Explain the teaching in your own words, and explain why you agree with it. Then identify ONE teaching that you disagree with, or that you find difficult

What do you believe to be this companys customer service : What do you believe to be this companys customer service-related strengths and weaknesses? Why do you feel this way? What role do you think Jeff Bezos plays

Identify the leadership models and approaches : Identify the leadership models and approaches that were employed in the handling of the situation. Finally, explain why you think the leadership was particularl

Discuss human resource strategy of chosen organization : Discuss human resource strategy of your chosen organization. How does human resource strategy support or complement the business strategy?

Design womens health brochure by choosing one of the female : Design a women's health brochure by choosing one of the female reproductive disorders covered in this module.

In what ways can currently strategies be improved : In what ways can currently strategies be improved Question 2. The key causes of persistent poverty in South Africa and how can these be overcome

User Account

All Pages