What coaching or role playing might you use

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Managing Conflict

Utilizing Marquis & Huston, 10th Edition, complete Learning Exercise 21.9 "Handling Staff-Patient Conflict" on page 583, then answer the following questions related to the exercise. Refer to Display 21.2 "Common Conflict Resolution Strategies" on page 562.

1. How will you handle this staff - patient conflict?

2. Is avoidance (assigning different staff to care for the patient) an appropriate conflict resolution strategy in this situation? (1 point) Why or why not?

3. Will you encourage the nursing assistants to confront the patient directly? (1 point) Why or why not?

4. What coaching or role playing might you use with them if you choose this approach? If you choose a different approach, what coaching or role playing might you use with them instead?

5. Will you confront the patient yourself?

6. What might you say to the patient if you were to confront him yourself? Assume that you are going to confront him and talk to him.

Reference no: EM133446248

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