What can airlines do to improve customer experience using it

Assignment Help Management Information Sys
Reference no: EM131147517

The Transportation Industry

Each year nearly one billion seats are filled on U.S Airlines. That means that with a U.S population of over 300 million, the average person will occupy three seats per year.

Visit the websites of at least three major carriers in the U.S (American Airlines, Delta Airlines, United Airlines, etc.).

Locate the company's Annual Report, also known as the 10K Report, for each airline, then review the "Risk Factors."

Finally, locate the technology section of the report.

Write a paper of approximately 750 words that addresses the following:

Should Information Systems be at the forefront of all business decisions? Why or why not? (consider ticketing, baggage, airline food and beverage, etc.).

What can airlines do to improve the customer experience using IT?

Explain how you would use IT to decrease wait times at TSA security lines.

How can you use technology to improve passenger flow from curbside to the gate without compromising security?

Reference no: EM131147517

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