Reference no: EM132326624
Factual Review Questions -
1. Define internal politics.
2. Explain the role organizational structure can play in promoting internal politics.
3. Give an example of internal politics in action in an organization.
4. List and briefly describe the most commonly used methods of internal politicians.
5. Describe the impact internal politics can have on the implementation of total quality.
6. Describe how managers can control internal politics in an organization.
7. What are the categories of negativity in the workplace?
8. Explain the strategies for overcoming territorial behavior.
9. When should conflict be encouraged in an organization?
Critical Thinking Activity - A Toxic Work environment
When Maggie Lance took over Air-Tech's packaging and shipping (P & S) department, it was notorious within the company as a dead-end, high-stress, uncomfortable place to work. Internal politics, territoriality, negativity, and conflict were the rule rather than the exception in the P & S department. Other employees joked that "P & S" stands for "push and shove." The best word Maggie could find to describe the work environment in her new department was toxic.
Turnover is high, morale is low, productivity is substandard, and quality is a joke. Clearly, Maggie has her work cut out for her. Put yourself in her place. Where should she start? How should she proceed? What should be the key elements in her turn around plan?
Discussion Assignment - Conflict over Conflict
Discussion Questions - Discuss the following questions in class or outside of class with your fellow students:
1. Who is right in this case? Is it Parette, Porter, neither, or both?
2. What, if anything, should be done about the conflict at P&P Design?
Discussion Assignment - Keep Off My Turf!
Discussion Questions - Discuss the following questions in class or outside of class with your fellow students:
1. What, if anything, should be done to improve relations at WPC?
2. How can the invisible walls be pulled down?
Textbook - Quality Management for Organizational Excellence Introduction to Total Quality, Eighth Edition by David L. Goetsch and Stanley B. Davis.
Chapter 13 - Overcoming Politics, Negativity, and Conflict in the Workplace.
Attachment:- Assignment File.rar