What are next steps that the medical assistant should take

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Reference no: EM133636044

Question: After the provider sees the patient, many patients will notify the medical staff that they do not understand what the provider has just told them. The patient may be upset, nervous, or in shock from what they may have learned from the provider after their visit. It often falls on the medical assistant or front office staff to repeat the provider's orders and/or treatment plan. The medical staff should notify the provider of any important information or questions that the patient may have so a medical staff member or the provider can contact them soon.

If the patient becomes angry and insists on speaking with the provider, what are the next steps that the medical assistant should take?

Reference no: EM133636044

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