Understanding of the higher education field preferred

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Reference no: EM133758431

Executive Coach

Role: Converts prospective student inquiries for select enrollment coaching accounts; strategically manages a pipeline of active prospects; independently interacts with clients in a professional manner, mentors new colleagues, assists in training and development of EMS colleagues, provides account-level insight to management as needed.

Skills: Consultative advising, rapport building, mastered the art of time management, high level of product knowledge mastery, critical thinking, independent work orientation, written and verbal communication with internal and external stakeholders, client satisfaction, demonstrated resourcefulness, demonstrated agility and adaptability between accounts, demonstrated product knowledge, process adherence, strong ability to communicate complex program information in an easy-to-understand manner, mentoring, training and development of others

Previous Experience Required: 5+ years consultative advising; experience with an understanding of the higher education field preferred; experience working directly with highly educated consumers/clients and a demonstrated experience working independently in a high paced environment

Key Performance Indicators: Outbound dials (80 per day average minimum), talk time (2 hours per day average minimum, Not Ready rate, EMS Scorecard observations, operationalizing one's PDP

Reference no: EM133758431

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