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Statements is example of individualistic culture

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1. ________________ refers to the characteristics, values, beliefs, and factors that make people different, yet similar.

- Diversity

- Precarity

- Meritocracy

- Heteronormativity

2. Which of the following statements is an example of an individualistic culture?

- A tribe who members pursue personal goals over the tribes aims

- A nation that provides all its citizens with complete healthcare

- An ethnic group that runs all its decision through a communal decision-making process for common assent

3. Members of individualistic cultures differ from members of collectivist societies in that the former _______________.

- Emphasizes individuals' goals more that the collective goals

- Take an indirect approach to conflict resolution

- Consider individuals to be interdependent units of a group

- Tend to use informal mediation to address conflict to prevent embarrassment

4. Which of the following individual is most likely to be a member of a monochromic culture? 

- Robert, a deliveryman, ensures punctual service to his customers at any cost

- Jhn, a businessman, is frequently late to board meetings

- Andrew, a lawyer, prefers to be in charge of multiple cases at the same time

5. Members of polychromic cultures differ from members of monochromic cultures in that the former _________________. 

- View time as a flexible commodity

- Take time commitments seriously

- Tend to work on one activity at a time

- Consider time to play a major role in relationships

6. The golden rule, a term coined by speaker and author Tony Alessandra, is related to going beyond the step of treating customers the way you want to be treated. 

- True

- False

7. The long-term appraisals of the worth of an idea held by individuals are called values. 

- True

- False

8. A service provider with good customer awareness understands that all customers are alike and must thus be treated alike.

- True

- False

9. Face refers to the important concept of esteem used in many Asian cultures. 

- True

- False

10. When interacting with individual from diverse culture, customer service providers should use nonverbal cues with care since gestures and facial expressions may have different meaning to various cultures. 

- True

- False

Attachment:- Chapter 8- Vocabulary.rar

Attachment:- Chapter 9-Quiz.rar

Attachment:- Chapter-9-Vocabulary.rar

Reference no: EM132447138

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