Reference no: EM132553068

SITXHRM003 Lead and manage people - Mastery Institute Australia

Activity 1A
Objective To provide you with an opportunity to act as a positive role model through individual performance.
1. Provide at least two reasons why it is important for managers and supervisors to act as positive role models within the workplace?

2. What roles and functions do you have as a manager? Provide a minimum of three examples.

Activity 1B
Objective To provide you with an opportunity to show support for and commitment to organisational goals in day-to-day work performance.
1. Describe the difference between a mission statement and a vision statement / corporate aims, and explain their use for your organisation.

2. What actions can you take within the workplace to show support for and commitment to organisational goals?

Activity 1C
Objective To provide you with an opportunity to interact with team members in a positive and professional manner.
1. Why is it important for managers and supervisors to interact with team members in a positive and professional manner?

2. Outline a range of actions that may take place in positive and professional interactions?

3. Within a workplace environment, demonstrate a range of the actions provided to interact with your employees in a positive and professional manner.

Activity 2A
Objective To provide you with an opportunity to recognise how to develop and clearly communicate short, medium and long-term plans and objectives consistent with organisational goals in consultation with the team.
Describe the use of short-term, medium-term and long-term plans and objectives within your business.

Activity 2B
Objective To provide you with an opportunity to communicate expectations, roles and responsibilities of team members to encourage them to take responsibility for own work.
1. In groups, explain a range of key customer needs and expectations that employees need to meet.

2. What responsibilities do employees have at your workplace in relation to personal presentation?

3. How are individual job roles communicated to employees in your organisation?

Activity 2C

Objective To provide you with an opportunity to understand how to encourage teams and individuals to develop innovative approaches to work.
1. Why might it be difficult to gain innovative ideas from employees without them being encouraged?

2. Why is important to listen to customer feedback in order to develop innovative approaches to work? How can this be encouraged?

Activity 2D
Objective To provide you with an opportunity to recognise how to identify and reward individual and team efforts and contributions.
1. What are the advantages of performance-related pay?

2. What are the issues with the use of profit sharing as a reward for team efforts and contributions?

Activity 2E
Objective To provide you with an opportunity to identify how to model and encourage open and supportive communication within the team.
1. What are the benefits of developing a workplace forum for employees to discuss issues and seek advice?

2. Describe a range of actions that could be taken to encourage supportive communication within your workplace.

Activity 2F
Objective To provide you with an opportunity to seek and share information from the wider business environment with the team.
1. Outline the business information that would need to be shared with new recruits during an induction session.

2. Why might it be necessary to share information with colleagues regarding the recruitment plans of the organisation?

Activity 2G

Objective To provide you with an opportunity to recognise how to represent team interests in the wider environment.
1. What social considerations of employees might you represent to the personnel responsible for developing a roster?

2. In what circumstances might you represent the interests of a team in relation to responding to service outcomes and disputes?

Activity 2H
Objective To provide you with an opportunity to recognise how to seek feedback from team members and implement changes within the bounds of organisational goals and policies.
1. How might you seek feedback from team members on a range of organisational proceedings? What are the benefits of these methods?

2. What actions could be taken to improve group dynamics?

3. Provide four examples of workplace policies and procedures that you may want to gain feedback about from employees.

Activity 3A
Objective To provide you with an opportunity to delegate tasks and responsibilities, identify barriers to delegation, and implement processes to overcome them.
1. In pairs, discuss the importance of informing employees of nature and scope of work in advance of their shift.

2. Identify a range of barrier that may arise when delegating tasks and responsibilities, and highlight barriers to overcome them.

Activity 3B

Objective To provide you with an opportunity to recognise how to evaluate team member skills and provide opportunities for individual development; and provide mentoring and coaching to support team members.
1. Describe three methods of evaluating the skills of team members.

2. Provide a range of examples of training and coaching that is utilised in your organisation.

Activity 3C
Objective To provide you with an opportunity to understand how to monitor team performance to ensure progress towards achievement of goals.
1. Describe two aspects of team performance that need to be monitored when reviewing progress towards meeting goals.

2. Explain how reviewing complaints can act as useful method of monitoring customer service levels.

Activity 3D
Objective To provide you with an opportunity to identify how to motivate individuals and teams to achieve optimum performance.
How can Maslow's hierarchy of needs theory be applied to the motivation of employees?

Activity 3E
Objective To provide you with an opportunity to understand how to provide recognition and rewards for team achievements.
1. Provide three examples of team achievements that may lead to recognition and rewards.

2. What methods could you use to recognise and reward team achievements?

Section A: Skills Activity
Objective: To provide you with an opportunity to show you have the required skills for this unit.

This activity will enable you to demonstrate the following skills:
Writing skills to:
» Prepare and document clear and articulate team plans

Oral communication skills to:
» Overcome communication barriers in providing effective support and motivation to a team

Planning and organising skills to:
» Ensure activities and initiatives important to team development are integrated into own work planning

Answer the activity in as much detail as possible, considering your organisational requirements.

1. Prepare and document a clear and articulate team plan to dictate the roles and responsibilities they will undertake over a two-week period.

2. Within a workplace environment, demonstrate effective support and motivation to a team. What communication barriers do you have to overcome and how is this achieved?

3. Create a workplace schedule that demonstrates the integration of activities and initiatives to support team development into your plans.

Section B: Knowledge Activity
Objective: To provide you with an opportunity to show you have the required knowledge for this unit.

The answers to the following questions will enable you to demonstrate your knowledge of:
» Roles of and functions performed by supervisors and managers
» Expectations, roles and responsibilities of team members
» Considerations in the individual development of staff
» Features of different leadership styles
» Features of open and supportive communication
» Characteristics of effective leadership
» Principles of teamwork and:
o characteristics of effective teams
o roles and attributes of team members
o organisation of teams
o potential team problems
o benefits of effective teamwork
» Role and theories of motivation as they apply to the management of individuals and teams
» The role of group dynamics in successful team management
» Forms of recognition and reward applicable to leading staff
» Types of organisational plans and planning processes
Answer each question in as much detail as possible, considering your organisational requirements for each one.

1. Describe a minimum of three roles and functions performed by supervisors and managers.

2. Highlight two expectations, roles and responsibilities of team members in the workplace.

3. What aspects do you need to consider about employees in regard to each of the following:

» Change in job responsibilities
» External training and professional development
» Formal promotion
» Internal training and professional development
» Opportunity for greater autonomy or responsibility

4. Explain the use of at least two different styles of leadership.

5. What are the key features of open and supportive communication and why should it be encouraged?

6. Describe the meaning of being a leader in comparison to a manager and highlight the characteristics of an effective leader.

7. Explain the importance of teamwork within your organisation including examples of tasks that require teamwork, the roles of people within these teams, how teams are organised, and any issues that arise in teams.
8. Briefly describe the humanistic theory of motivation. How can Maslow's hierarchy of needs theory be applied to the motivation of employees?

9. What are the characteristics of a group with a positive dynamic and why is this important for successful team management? Compare this to a group with a negative dynamic.

10. What methods could you use to recognise and reward leading staff members?

11. Describe the use of short-term, medium-term and long-term plans and objectives within your business.

Section C: Performance Activity

Objective: To provide you with an opportunity to demonstrate the required performance elements for this unit.

This activity will enable you to demonstrate the followingperformanceevidence:
» Monitor individual or team performance demonstrating at least four of the following leadership and management roles:
o decision making
o delegation of tasks
o information provision
o provision of feedback
o motivation through recognition and rewards
o planning and organising
» Seek and respond to feedback from team members during the above service periods, in line with organisational goals and policies in the following areas:
o allocation or performance of work
o effectiveness of communication within team, between other teams or within organisation
o efficiency or deficiency in workplace practices

Answer the activity in as much detail as possible, considering your organisational requirements.

1. Within the workplace, monitor individual or team performance demonstrating at least four of the following leadership and management roles:

» Decision making
» Delegation of tasks
» Information provision
» Provision of feedback
» Motivation through recognition and rewards
» Planning and organising

2. During the monitoring of team performance, seek feedback from employees and provide responses in line with organisational policies and procedures in relation to the following:

» Allocation or performance of work
» Effectiveness of communication within team, between other teams or within organisation
» Efficiency or deficiency in workplace practices

Attachment:- Lead and manage people.rar