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Shoes-minds of process innovators

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Put yourself in shoes/minds of process innovators, who came up with the concept of "Amazon Key" (a new service that lets couriers unlock your front door). If you were to draw a process map of deliveries of Amazon order without Amazon Key and with Amazon key, which service gap(s) is Amazon Key bridging? Now, read the article at this link: https://www.forbes.com/sites/kevinmurnane/2017/12/12/whatcould-possibly-go-wrong-amazon-key. Please list a few operational challenges and risks that accompany this new service design.

Reference no: EM132202974

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