Review organisational processes procedures and requirements

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Reference no: EM131891678 , Length: word count:5000

Travel and Tourism Management Business Plan Assignment

The purpose of this assessment is to assess the student in the following learning outcomes:

  • Write business plan
  • Review organisational processes, procedures and requirements for undertaking risk management in accordance with current risk management standards
  • Determine scope for risk management process
  • Identify internal and external stakeholders and their issues
  • Review political, economic, social, legal, technological and policy context
  • Review strengths and weaknesses of existing arrangements
  • Document critical success factors, goals or objectives for area included in scope
  • Obtain support for risk management activities
  • Communicate with relevant parties about the risk management process and invite participation
  • Use tools and techniques to generate a list of risks that apply to the scope, in consultation with relevant parties
  • Assess likelihood of risks occurring
  • Assess impact or consequence if risks occur
  • Evaluate and prioritise risks for treatment
  • Determine and select most appropriate options for treating risks
  • Develop an action plan for implementing risk treatment
  • Communicate risk management processes to relevant parties
  • Ensure all documentation is in order and appropriately stored
  • Implement and monitor action plan
  • Evaluate risk management process
  • Review and organise available data, information and knowledge according to proposed structure and content
  • Ensure data, information and knowledge is aggregated, interpreted and summarised to prepare text that satisfies document purposes and objectives
  • Include graphics as appropriate
  • Draft text according to document requirements and genre
  • Choose basic design elements for documents appropriate to audience

Written report on Financials, TQM, Risk Management, and Recordkeeping

Assessment - Managing and Monitoring on Going Success

Tasks - Financial Assessments, TQM, Risk Management and Recordkeeping

Requirements: This report assessment covers 4 topics. Each topic should be covered separately and completely. The report should be based on your individual branch and be specific to that branch location.

Students need to determine the requirements of reports and determine categories and logical sequences of data, information and knowledge to achieve document objectives.

Ensure all documentation is in order BSBRSK501 4.4

The student should use relevant material from the weekly topics as well as other resources such as E-learning articles, ACA Travel Agency Business Plan and internet searches to support your ideas. Students will need to ensure that the following information is detailed and all criteria are covered in their report:

A Business Plan must contain a section on financial needs, allocations and monitoring / assessment.

The bare minimum a Financial Plan should provide information on includes:

Financial Needs Assessment

Funding Sources

Financial Allocations

Financial Projections

Monitoring and on-going assessment

A TQM Plan should include information on:

What standards and KPIs are to be set

By whom

Who is to be informed of each and by what communications methods?

Who is to measure, how and when?

What records are to be made and kept?

What corrective processes are to be utilised?

A Risk Management Plan should include:

A risk Analysis

A risk rating for identified risks

A risk treatment plan

A risk monitoring plan

Recordkeeping should include delegation on:

What records are to be kept?

When?

By whom?

How they are to be stored?

What security processes should be applied?

Task 1 - Financials

For the financial section of assessment each student is required to outline (font 11) approximately 5 pages long covering the processes, financial reports and monitoring which is to be utilised. This report should include:

  • A description of tools and techniques to be used and generate a list of risks that apply in consultation with relevant parties
  • Document critical success factors, goals or objectives for area included in scope (KPIs)
  • Review and organise available data, information according to proposed structure and content What reports?
  • Choose basic design elements for documents appropriate to audience (Graphs or written report?)
  • Ensure data, information and knowledge is collected, interpreted
  • Include graphics as appropriate
  • Draft text according to document requirements and genre

Task 2 -TQM

For the TQM assessment each student is required to write a report (font 10) of approximately 2 pages outline the TQM measures and the KPIs to be used to manage the quality in the company. The report should contain coverage of/ or inclusion of:

  • A description of what quality controls - policies/procedures the branch is using to manage and control quality in the branch operations
  • The implementation and monitoring plans
  • Evaluation of the risk management process
  • Choice of the basic design elements for documents appropriate to audience
  • A review of the strengths and weaknesses of existing arrangements
  • Documentation of critical success factors, goals or objectives for area included in scope (KPIs)
  • Review and organisation of available data, information and knowledge according to proposed structure and content (evidenced in your written essay answer)
  • Insurance that data, information and knowledge is collected and properly interpreted (evidenced in your written essay answer)
  • Inclusion of graphics as appropriate
  • A draft text according to document requirements
  • Choice of the basic design elements for documents appropriate to audience(evidenced in your written essay answer)

Task 3 - Risk Management

For the Risk Management assessment each student is required to write a report (font 10) of approximately 2-3 pages outline the processes to be used to manage the risk the company may face. The report should contain coverage of/ or inclusion of:

  • Review the organisational processes, procedures and requirements for undertaking risk management in accordance with current risk management standards
  • Determine the scope for the risk management process (how many areas/ how in-depth)
  • The identification of internal and external stakeholders and their issues in connection with risks
  • A review of political, economic, social, legal, technological as it effects risks
  • A review of strengths and weaknesses of existing arrangements - What risk management controls are in place
  • Documentation on critical success factors, goals or objectives for area included in scope (key risk and solutions)
  • Discussion on how support for risk management activities will be measured
  • Discussion on the communication with relevant parties about the risk management process and invite participation
  • Generation of a list of risks that apply(see template in appendices to case study)
  • An analysis of the likelihood of risks occurring (see template in appendices to case study)
  • An analysis of the impact or consequence if risks occur (see template in appendices to case study
  • Evaluation and prioritising of risks for treatment (see template in appendices to case study
  • Selection of the most appropriate options for treating risks (see template in appendices to case study
  • Development of an action plan for implementing risk treatment
  • Description of how risk management processes will be communicated to relevant parties

Task 4 - Recordkeeping

The report on recordkeeping must be laid out according to the sample templatein the appendix found at the end of the ACA Travel Case Study.

Review and organise available data, information and knowledge according to proposed structure and content

The report should also contain a written dialogue covering:

  • How the company will ensure data, information and knowledge is aggregated, interpreted and summarised to prepare text that satisfies document purposes and objectives
  • Choose basic design elements for documents appropriate to audience
  • Draft text according to document requirements and genre
  • Include graphics as appropriate.

Attachment:- Assignment File.rar

Reference no: EM131891678

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Reviews

len1891678

3/7/2018 11:54:31 PM

GENERAL INSTRUCTIONS - During the next nine (9) weeks each student will be required to develop an abbreviated business plan for the development and opening of a new branch of ACA Travel Agency. The 4 assessments in this subject are all based on ACA Travel Agency Business Plan which can be found in E-Learning. For completion of the four (4) assessments each student must choose a new branch option either: A new suburban branch in a capital city. Each student will have to utilize and expand on what they have learned in Certificates 4, Diploma and Advanced Diploma, specifically on the subjects of: Human Resource Management, Customer/Client Relations, Financial Management, Marketing.

len1891678

3/7/2018 11:54:25 PM

The business plan must include the information, activities, development and implementation strategies necessary to open a new branch of ACA Travel Agency. Students must respond to all the tasks by demonstrating their skills and knowledge within the assessment guidelines and requirements. In some tasks, there are templates and tables, which they will have to complete and submit in the appendix in order to ensure you demonstrate the skills and knowledge of the units. To be deemed competent in this assessment each student must demonstrate through written reports and templates, the knowledge and understanding of current business practices within the travel and tourism industry.

len1891678

3/7/2018 11:54:18 PM

Compile a definition of TQM Provide an explanation of why TQM is important and why risk management is essential for all businesses Provide four specific examples of how these concepts can be applied to a new branch It must cover at least 5 key areas of operations It must list who is responsible for developing , enforcing and monitoring each KPI(make a chart) The implement and monitor action plan BSBRSK5014.5 Insurance that data, information and knowledge is aggregated, and properly interpreted BSBWRT401 2.2 Inclusion of graphics as appropriate BSBWRT401 2.3 A draft text according to document requirements BSBWRT401 2.5 Choice of the basic design elements for documents appropriate to audience BSBWRT401 4.1.

len1891678

3/7/2018 11:54:11 PM

Section 2 - Written Overview /Summary Of TQ Practices (2 Marks) Review the risk management process in regards to providing a safe, consistent , quality product BSBRSK501 4.6 Choice of the basic design elements for documents appropriate to audience BSBRSK501 4.1 Review of the strengths and weaknesses of existing processes and policies BSBMGT6197 1.5 Document critical factors, goals and objectives for TQM in the branch operations BSBMGT617 1.6 Review and organisation of available data, information and knowledge according to proposed structure and content. (this is included or will be shown in above answers.) BSBWRT401 2.1

len1891678

3/7/2018 11:54:00 PM

Instructions for Students - Please read the following instructions carefully - This assessment has to be completed 0 In class 1 At home. This assessment is to be completed according to the instructions given by your assessor. Students are allowed to take this assessment home. Feedback on each task will be provided to enable you to determine how your work could be improved. You will be provided with feedback on your work within 2 weeks of the assessment due date. All other feedbacks will be provided by the end of the term. Should you not answer the questions correctly, you will be given feedback on the results and your gaps in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to be deemed Satisfactory for this unit of competency. If you are not sure about any aspects of this assessment, please ask for clarification from your assessor. Please refer to the College re-assessment and re-sit policy for more information.

len1891678

3/7/2018 11:53:52 PM

Resources required for this Assessment - All documents must be created in Microsoft Word. Upon completion, submit the assessment printed copy to your trainer along with assessment coversheet. Refer to the notes on eLearning to answer the task/s. Any additional material will be provided by your Trainer.

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