which is true about Customer perceived value

Assignment Help Other Subject
Reference no: EM13783639

Question 1

Organizations can ensure that the quality is rooted in their culture by:

encouraging employees to do more than what they are expected to do through reward programs.

internalizing quality at the personal level and encouraging employees to practice quality in all activities in life.

ensuring that the company follows all the laws and regulations regarding product labeling, packaging, and other marketing requirements.

alltting sufficient budget for equipment, training, and other means of assuring quality.

Question 2

The value perspective of quality is most important at the _________stage in the creation and delivery of goods and services.

manufacturing

design

marketing

distribution

Question 3

Which of the following is true of the "customer perceived value" measurement used by organizations to measure customer satisfaction?

It takes into consideration only existing customers and not potential buyers.

It focuses more on customer satisfaction than on customer loyalty.

It measures customer satisfaction based on the likelihood of customers recommending the product to other customers.

It measures how customers assess benefits of the product against costs in making purchase decisions.

Question 4

Customer-focused organizations consider complaints as opportunities for improvement as:

it allows them to test the aptitude and efficiency of their employees in handling customer complaints.

it allows them to reduce the cost of research and development because they come to know about potential features through customers.

effectively resolving complaints increases customer loyalty and retention.

it helps employees understand what it feels like to be a customer.

Question 5

The process of subjectively evaluating the quality of an employee's work is known as ______.

employee involvement

performance appraisal

empowerment

workforce engagement

Question 6

__________ is the function performed in organizations that facilitates the most effective use of people to achieve organization and individual goals.

Workforce management

Marketing management

Product management

Brand Management

Question 7

To apply the techniques of process management, processes must be _______.

costly and time consuming

repeatable and measurable

centrally controlled and random

simple and lengthy

Question 8

In the case of a manufacturing company, which of the following is an example of a value-creation process?

Product designing

Human resource services

Public relations

Question 9

A __________ is a subset of objects taken from the ___________.

population; sample

cluster, strata

sample; population

sample space; experiment

Question 10

_____________ is the process of designing a product for efficient production at the highest level of quality.

Design for environment

Design for manufacturability

Design for environment

Concurrent engineering

Question 11

The predicted reliability determined by the design of the product or process is called the _____reliability.

achieved

perceived

inherent

nominal

Question 12

Short repeated patterns in a control chart, with alternating high peaks and low valleys, are known as:

trends

cycles

shifts

runs

Question 13

Defects per million opportunities (dpmo) = _______________.

(number of defects discovered/opportunities for error) x 100,000

opportunities for error x number of defects discovered /1,000,000

(number of defects discovered/opportunities for error) x 1,000,000

opportunities for error / number of defects discovered x 10,000,000

Question 14

In service applications, the term _________ is generally used to describe a nonconformance.

error

unit

cycle

trend

Question 15

The concept of total quality is defined as a(n):

people-focused management system that aims at continual increase in customer satisfaction at continually lower real cost.

structured approach to organization management that is used to prioritize and select projects that have high benefits relative to the effort involved in accomplishing them.

customer-focused, results-oriented approach to business improvement that integrates many traditional quality improvement tools and techniques with a bottom-line and strategic orientation.

integrated approach to organizational management that results in lower consumption of resources.

Question 16

Which of the following principles supports statistical thinking, a philosophy of learning and action?

Understanding and increasing variation are keys to success.

All work occurs in a system of independent processes.

Variation exists in all processes.

Variations make it easy to understand root causes in a production process issue.

Question 17

According to point one of Deming's 14 points for quality improvement, the responsibility of improving a firm's competitive position lies with ___________.

top management

employees

suppliers

middle management

Question 18

A ___________ is a set of functions or activities within an organization that work together for the aim of the organization.

schema

hidden factory

quincunx

system

Question 19

According to Hackman and Oldham work design model, a job is said to have high _____ if it permits workers freedom, independence, and authority to exercise personal control over the work.

autonomy

task identity

task significance

skill variety

Question 20

The management team at Kyra Electronics, is looking for ways to achieve higher levels of performance. It is trying to obtain higher yields and reduce cycle times. In the context of the three major activities involved in process management, the management team at Kyra, is engaged in the ____________ activity of process management.

mapping

improvement

design

control

Question 21

Which of the following is NOT a tool for descriptive statistics?

Frequency distribution

Regression analysis

Proportion

Histogram

Question 22

____________ is a method to describe combinations of conditions or events that can lead to a failure.

Axiomatic design

Quality function deployment

Fault tree analysis

Total quality management

Question 23

Control limits are often confused with ________.

specification limits

center lines

pre-control lines

three sigma limits

Question 24

A __________ is the result of some cause that gradually affects the quality characteristics of the product and causes the points on a control chart to gradually move up or down from the center line.

defect

process shift

cycle

trend

Question 25

While designing a customer satisfaction survey, organizations should use:

compound questions.

questions with double negatives.

leading questions.

questions that address only one issue or idea.

Reference no: EM13783639

Questions Cloud

Network bottlenecks typically reside in what two places : The Chief Information Officer has put you in charge of building the network. The CIO has informed you that cost are a factor in building the network. Security is not a concern and the CIO would like moderate speed.
Competitive factors influence marketing strategy : How do economic, technological, social, and competitive factors influence marketing strategy in the health care field? Which factors do you feel are most influential? Why?
Ethics awareness inventory tutorial : Explain the importance of understanding your personal ethical perspective. Analyze the relationship between personal and professional ethics in psychology.
Theories of cultural perspective : When the theories of cultural perspective are combined with the philosophies used to create a "social contract" more complex patterns within a society emerge. This is because a "social contract" is created between the people and their governing bo..
which is true about Customer perceived value : Organizations can ensure that the quality is rooted in their culture by: encouraging employees to do more than what they are expected to do through reward programs. internalizing quality at the personal level and encouraging employees to practice qua..
How methodological considerations affect the research : Craft a research question on the topic you selected in your first discussion question post. Then locate at least five articles from peer-reviewed journals that pertain to your question that will be used to write the introduction section of your re..
What is cyberbullying : 1. What is cyberbullying? 2. What forms can it take? 3. What is the potential impact of cyberbullying on society (think in terms of policy, productivity, emotional cost, prevention, parenting, etc.)?
Music cultures of the silk road : What is the "twofold influence" that the Mevlevi order of dervishes (practitioners of Sufi Islam) have had on the Turkish classical repertoire?
What is the so-called nuremberg defense : What is the so-called Nuremberg defense? How did this influence the decision to clarify the APA Ethics Code?

Reviews

Write a Review

Other Subject Questions & Answers

  How do you believe financial ratios vary across different

how do you think financial ratios differ across different industries? compare two industries of your choice and select

  Information literacy skills

Explain what the assignment was and how you were able to identify what information you needed to find, how or where you searched for it, and how you used the information effectively.

  Examine healthcare systems in countries

Examine healthcare systems in countries around the globe including functions, organization, financing, quality of care, and access and equity.

  Should this venture be regarded as entrepreneurial

Should this venture be regarded as entrepreneurial? Is the ownera true entrepreneur? Do you agree with the philosophy expressed here? Is the ownerreally doing what is best for his family? What kinds of problems is this owner avoiding?

  Role of statistics in homeland security research

Examine the role of statistics in homeland security research using the Department of Homeland Security’s data and statistics portal. Identify a homeland security report that utilizes a frequency distribution to create a histogram. Explain what the re..

  Political parties resemble interest groups in that they

Political parties resemble interest groups in that they a. are bought and sold by wealthy national elites. b. both prosper during periods of dealignment. c. give people a way to influence policymakers. d. none of the above.

  Discuss the process of igneous rock which was several km

describe the process of igneous rock that was several km deep in the earths crust millions of years ago being

  What is insider trading

What is insider trading? What circumstances must be met for an individual to be convicted of securities fraud for insider trading? Use examples to support your answer by describing one case where the defendant was convicted, and one case where the de..

  How the presocratics were challenged

Discuss how the Presocratics challenged the prevailing ideas of their time. That is, how did they call in question certain mythological, religious, and anthropomorphic explanations of the world?

  Philosopher alone is courageous and temperate

Socrates argues that the philosopher alone is courageous and temperate, that he most of all is without fear of death and is least of all swept off his feet by his passions (67d–69d). Why does Socrates say this?

  What is cyberbullying

1. What is cyberbullying? 2. What forms can it take? 3. What is the potential impact of cyberbullying on society (think in terms of policy, productivity, emotional cost, prevention, parenting, etc.)?

  Techniques to maximize the performance

Discuss the techniques that might be employed in order to maximize performance for both an individual whose arousal level is too high and one that it is too low.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd