Quality service culture

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Reference no: EM133188848

Discussion : Quality Service Culture (CO4)

Listen to the podcast below, Owning a Business and Customer Experience, and answer the following:

According to the speaker, customer service is abstract and about an experience. Put yourself in the place of YOUR customer

What about your business would be abstract?

What kind of experience should your customer expect?

How will you instill a culture of your employees (even if it's just you) of quality service?

Reference no: EM133188848

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