Process component of the balanced scorecard

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An example of a metric from the process component of the balanced scorecard:

Customer satisfaction index

Procurement lead times

Margin

Training hours per employee

None of the above

An example of a metric from the financial component of the balanced scorecard:

Customer satisfaction index

Procurement lead times

Margin

Training hours per employee

None of the above

An example of a metric from the employee and innovation component of the balanced scorecard:

Customer satisfaction index

Procurement lead times

Margin

Training hours per employee

None of the above

An example of a metric from the customer component of the balanced scorecard:

Customer satisfaction index

Procurement lead times

Margin

Training hours per employee

None of the above

Reference no: EM131244461

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