Reference no: EM132309905

Case Study Assignment

Objective(s)

The objective of this assignment is to apply the knowledge and experience acquired with BPMN diagrams and Business Process Management concepts gained through the lectures and activities to a simulated industry Case Study Problem. You will need to employ analytical skills for this Case Study to discover existing problems and re-design the business processes.

INSTRUCTIONS

Your task is to model, analyze, re-design and automate a booking-to-cash process for the ShutterCorp photography company (Scenario contained within this document). A narrative description of the "as is" process is given below. You must take this description as the basis to analyze the process, identify improvement alternatives and to design a to- be process. If you find that the description below is not detailed enough, you can make your own assumptions. But any assumptions must be reasonable and documented.

The first step is to understand the "as is" process model. To this end, you are asked to design a detailed BPMN process model reflecting the current state of the process. This BPMN model should not only deal with the "normal course" of action, but it should also show how different types of errors or exceptions are handled, including changes, cancellations and over-due invoices.

Next, you should identify wastes in the process as well as major issues. The latter should be assessed and documented in an issue register. The "issue register" should include the following columns: Issue Priority Number, Issue Name, Short Description, Data/Assumptions, Quantitative Impact and Qualitative Impact. The issue register should not be an inventory of every possible issue you can think of. Instead, you should focus on major issues that capture the concerns expressed by the customers, staff and management stakeholders.

Based on the identified issues, you should then design a "to-be" process model in BPMN and explain what changes you are proposing and how would these changes address the identified issues, and/or how they would contribute to achieving the company's strategic goals.

In addition to proposing a "to-be" process model, your team must build a mock-up application using a business process management system (e.g. Signavio Workflow Accelerator). The purpose of this mockup application is to demonstrate how the to-be process could be automated and how would this automation affect the way the participants in the process do their work. This will be a, "demonstrator". You can should keep it simple.

Attachment:- Business Process Management.rar