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A reputable hospital has high quality ratings from patient satisfaction surveys but is still losing market share. For many years, health care organizations, as well as traditional businesses, have been frustrated that high customer satisfaction scores do not necessarily lead to higher levels of profitability or sales. Prepare a report examining this phenomenon that address the following elements: Evaluate and explain inconsistency between customer satisfaction scores and profitability and why it tends to exist in health care organizations.
Apply the statistical procedures discussed in class to support (or refute) the inconsistency.
Assess price vs. quality of services as well as the impact of insurance or managed care contracts on a hospital's market share, regardless of patient satisfaction levels.
Explain how you could use high patient satisfaction results to your advantage when negotiating a new managed care contract for the hospital.
Discuss ethical issues involved when presenting results.
Discuss how qualitative and quantitative data can be used to help this hospital improve market share.
The body of the resultant report should be 5-7 pages and include at least 5 relevant peer-reviewed academic or professional references published within the past 5 years.
A researcher who gradually and slowly comes to be accepted by the group she is studying is guarding against:
For this assignment you will complete a summary review of an scholarly, peer-reviewed journal article on an important issue in psychology selected from the list below. Issues in Psychology Article Summary Topics- Addiction, ADHD and Aging
Why would implementing this policy be beneficial for the CEO? What's in it for him or her?
How did the study of comets undermine confidence in Aristotle's cosmic scheme in the period before the invention of the telescope?
Abby is a 20-year-old female college student. For at least the last 3 months, Abby has experienced ongoing anxiety and worry without a specific cause for these feelings. She has been restless and has noticed that her muscles feel tense and that th..
Should people under 18 be subjected to legal curfews or restricted driving privileges?
You will research and report on network design and management trends over the last three years in the areas of virtualization, security, hardware, network management tools, software defined networking, and wireless.
What are quality indicators and why are they important in the nurse's healthcare organization? Identify the quality indicators or specific National Database of Nursing Quality Indicators (NDNQIs) that the nurse's healthcare organization monitors.
Choose the poll results from Alabama 2008. Research and take notes on the polls and the data provided. Then, write down ten results from the polls that indicate something interesting about the relative strength of the parties.
What are the benefits of obtaining the CFA charter? (Include in your answer the global recognition of the CFA Program). Present in detail at least a couple of charter holder's name, designation, location and their views.
Which lawyers argued the case for each side? Summarize the arguments of counsel regarding self-incrimination. Why is the case significant with respect to the right to counsel and self-incrimination?
What are the ethics of detaining individuals without due process before they have committed any acts of terrorism
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