Reference no: EM133907438
Book : Health Informatics: An Interprofessional approach (2nd ed.) Nelson and staggers
Lesson 6 Case Analysis
At your Level 2 trauma center, an unplanned EHR downtime occurs at 17:00 on a Tuesday. After 1 hour of troubleshooting and working with the vendor's help desk, the IT team attempts a system reboot, which is unsuccessful. The vendor is in a different time zone, so specialists have to be called in from home to respond to this incident. The initial assessment is that the downtime is due to database corruption and the system will have to be recovered from backup systems. Unfortunately, the system is not configured with high availability techniques, nor is it redundant. The IT department estimates that it will take 8 hours to recover the system, for a total downtime of 10 hours.
Provide a one page analysis of this case study answering the following discussion questions and down load into the assignment box provided. Use pages 342- 347 in answering your questions. There are no peer replies with this assignment.
1. Plot each component on the Downtime Determinator for both part 1 and part 2 of the scenario as it unfolded, and document your IT response, end user response, and communication plans.
2. Make changes to the assessment and plans to account for changes to the scenario.