Reference no: EM133904688 , Length: word count:1500

Apply project quality management techniques Practical Task

Overview
Prior to commencing the assessments, your trainer/assessor will explain each assessment task and the terms and conditions relating to the submission of your assessment task. Please consult with your trainer/assessor if you are unsure of any questions. It is important that you understand and adhere to the terms and conditions, and address fully each assessment task. If any assessment task is not fully addressed, then your assessment task will be returned to you for resubmission. Your trainer/assessor will remain available to support you throughout the assessment process. Expert help in every subject - get assignment help with just a click.

When undertaking any written assessment tasks, please ensure that you address the following criteria:
Address each question including any sub-points
Demonstrate that you have researched the topic thoroughly
Cover the topic in a logical, structured manner
Your assessment tasks are well presented, well referenced and word processed
Your assessment tasks include your full legal name on each and every page.

Overview
The goal of this assessment is to assess your practical knowledge and skills in:
Contributing to project quality planning
Applying quality policies and procedures
Contributing to project continuous improvement process
This workplace assessment is divided into three parts:
Part I. Project Planning
Task 1.1 - Determine Project Quality Requirements
Part II. Project Implementation
Task 2.1 - Implement Quality Assurance Audits
Task 2.2 - Maintain Quality Control Records
Task 2.3 - Communicate Shortfalls in Quality Outcomes
Part III. Project Continuous Improvement
Task 3.1 - Participate in Review of Project Outcomes
Task 3.2 - Document Lessons Learned

Before starting this assessment, your assessor will also discuss with you these tasks as well as instructions and guidance for satisfactorily completing them. They will also organise the resources required for this assessment
You are required to:
Complete the tasks within the time allowed, as scheduled in-class roll.
Review the instructions in each task.
Contribute to project quality planning
Perform the workplace task according to the instructions provided
Complete and submit any required documentation.

Resources required for assessment:
To complete this assessment, you will need access to the following:
Workplace or a similar environment that will provide you access to:
Two different workplace projects
Workplace policies and procedures:
Policy and procedure for relevant to quality planning
Policy and procedure for relevant to quality assurance
Policy and procedure for relevant to quality control
Workplace templates:
Meeting Minutes template
Workplace personnel to participate in the projects:
Project manager
Project stakeholders

Part I. Project Planning
1.1 Determine Project Quality Requirements

Participate in a quality planning meeting with relevant team members, while being observed by your assessor, and contribute to the development of the project plan of the current project. Expert help in every subject - get assignment help with just a click.

In this quality planning meeting, you are required to:
Identify at least two quality requirements imposed by project clients
Identify at least two quantifiable quality criteria that project deliverables must meet
Develop at least two quality requirements in the project processes

After the meeting, document the quality requirements you discussed in a project plan.

Use your organisation's template for project plans, or you may use the Generic Project Plan Template provided below.

You will be assessed on:
Practical knowledge of project quality planning
Practical skills relevant to project quality planning

Your assessor will also:
Organise workplace resources required for you to complete this assessment
Address your queries and concerns regarding this task

Part II. Project Implementation and Monitoring
2.1 Implement Quality Assurance Audits

You will play the role of Sam Ng for this assessment.
Record a video which outlines how you would implement quality assurance on two projects processes while applying quality management tools and technologies.

How you will implement quality assurance in the project processes will depend on the agreed quality standards and guidelines in your project plan.

You will be assessed on:
Practical knowledge of quality assurance
Practical skills relevant to implementing quality assurance

Your assessor will also:
Provide you with a copy of your organisation's policies and procedures relevant to implementing quality assurance and discuss these policies and procedures with you.
Organise workplace resources required for you to complete this assessment.
Discuss with you the requirements listed in the Observation Form prior to the assessment.
Address your queries and concerns regarding this task.

After completing this task, submit the following to your assessor:
Copies of documentation relevant to quality standards that you followed during the implementation of quality assurance on the project
Copies of documentation relevant to quality guidelines that you followed during the implementation of quality assurance on the project

2.2 Maintain Quality Control Records
The project has now been launched and is in the "process stage".

Playing the role of Sam Ng , review the project's quality control records and audit documentation, and update them as needed according to relevant organisational procedures.
You will be assessed on:
Practical knowledge of quality control records and audit documentation
Practical skills relevant to maintaining quality control records and audit documentation

Your assessor will also:
Provide you with a copy of your organisation's policies and procedures relevant to records maintenance, and discuss these policies and procedures with you.
Organise workplace resources required for you to complete this assessment.
Discuss with you the requirements listed in the Assessor's Checklist prior to the assessment.
Discuss with you the requirements listed in the Observation Form prior to the assessment.
Address your queries and concerns regarding this task.

After completing this task, submit the following to your assessor:
Copies of updated quality records and audit documentation
Copies of project documents that you accessed and reviewed, e.g., the original quality records and audit documentation that were updated, the project's approved quality control plan, inspection records for deliverables, etc.

2.3 Communicate Shortfalls in Quality Outcomes
Playing the role of Sam Ng, hold a meeting with project team leaders and management to communicate the initially documented shortfalls in quality outcomes in order to enable appropriate action to be initiated.
You will be assessed on:
Practical knowledge of communication
Practical skills relevant to communication
Record the proceedings of the meeting. Use your organisation's template for meeting minutes, or you may use the Generic Meeting Minutes template provided below.
Before starting this task, review the Observation Form provided below. This form lists all the practical skills you need to demonstrate while completing this task.
Your assessor will also:
Provide you with a copy of your organisation's policies and procedures relevant to internal communication for your reference, and discuss these policies and procedures with you.
Organise workplace resources required for you to complete this assessment.
Discuss with you the requirements listed in the Observation Form prior to the assessment.
Address your queries and concerns regarding this task.

Part III. Project Continuous Improvement

3.1 Participate in Review of Project Outcomes
Playing the role of Sam Ng, participate in a project review meeting with relevant stakeholders and contribute to reviewing the effectiveness of quality management processes with relevant stakeholders.
Use your organisation's template for documenting minutes to record the minutes of this meeting, or you may use the Generic Meeting Minutes Template provided below.
You will be assessed on:
Practical knowledge of project quality management issues and project quality management tools and techniques.
Practical skills relevant to determining the effectiveness of quality management from a review of project performance.
Your assessor will also:
Organise workplace resources required for you to complete this assessment.
Discuss with you the requirements listed in the Observation Form prior to the assessment.
Address your queries and concerns regarding this task.

3.2 Document Lessons Learned
Prepare a Lessons Learned Document identifying and documenting the quality management issues encountered during the project and recommendations to address these issues.
Report the lessons learned you documented to your supervisor/Manager and other project stakeholders through an email.
You will be assessed on:
Practical knowledge of quality management issues and improvements to address them.
Practical skills relevant to identifying and documenting quality management issues.
Practical skills relevant to recommending improvements to quality management issues.
Use your organisation's template for preparing Lessons Learned for projects, or you may use the Generic Lessons Learned template provided below
Your assessor will also:
Provide you with a copy of policies and procedures relevant to documenting lessons learned in quality management, for your reference; and discuss these policies and procedures with you.
Organise workplace resources required for you to complete this assessment.
Discuss with you the requirements listed in the Assessor's Checklist before the assessment.
Address your queries and concerns regarding this task.