Reference no: EM132385001
MITS5507 Business Process Management - Case Study Assignment - Victorian Institute of Technology, Australia
Objective(s) - The objective of this assignment is to apply the knowledge and experience acquired with BPMN diagrams and Business Process Management concepts gained through the lectures and activities to a simulated industry Case Study Problem. You will need to employ analytical skills for this Case Study to discover existing problems and re-design the business processes.
INSTRUCTIONS - Your task is to model, analyze, re-design and automate an Equipment, materials and service acquisition process for the University of Geelong (Scenario attached). A narrative description of the "as is" process is given below. You must take this description as the basis to analyze the process, identify improvement alternatives and to design a to- be process. If you find that the description below is not detailed enough, you can make your own assumptions. But any assumptions must be reasonable and documented.
The first step is to understand the "as is" process model. To this end, you are asked to design a detailed BPMN process model reflecting the current state of the process. This BPMN model should not only deal with the "normal course" of action, but it should also show how different types of errors or exceptions are handled, including changes, cancellations and over-due invoices.
Next, you should identify wastes in the process as well as at least 5 major issues you consider the most important (and explain why these are the most important). The latter should be assessed and documented in an issue register. The "issue register" should include the following columns: Issue Priority Number, Issue Name, Short Description, Data/Assumptions, Quantitative Impact and Qualitative Impact. The issue register should not be an inventory of every possible issue you can think of. Instead, you should focus on major issues that would capture the concerns of customers and/or suppliers, staff and management stakeholders.
Based on the identified issues, you should then design a "to-be" process model in BPMN and explain what changes you are proposing and how would these changes address the identified issues, and/or how they would contribute to achieving the company's strategic goals.
In addition to proposing a "to-be" process model, your team must build a mock-up application using a business process management system (e.g. Signavio Workflow Accelerator). The purpose of this mockup application is to demonstrate how the to-be process could be automated and how would this automation affect the way the participants in the process do their work. This will be a, "demonstrator". You can should keep it simple.
The description of the case study processes is provided below. However, it may need more information in some sections. At the postgraduate level, you are required to do some research to add detail as necessary to the case we have provided. You are allowed to make reasonable assumptions based on your experience and research. All assumptions have to be clearly explained in your report.
Your document should be a word or pdf document containing the following sections -
1. A title page including the full names of all team members
2. An executive summary
3. The "as-is" process model
4. Waste analysis
5. Issue register
6. A description of changes your team suggests making to the "as is" process. For each proposed change, you should explain why you suggest that change, and which issue(s) it would help to solve, or how would the change help to address the company's goals.
7. The "to-be" process model
8. A cost analysis of the difference between the two models, including any assumptions you have made to do this. Any assumptions need to be clearly stated.
9. You should also share your "as-is" and "to-be" Signavio BPMN diagrams with your instructor.
Attachment:- Business Process Management Assignment Case Study.rar