Manage ideas and information in the workplace

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Reference no: EM133024629

BSBLDR502 Lead and manage effective workplace relationships

Assessment - Project 1 - Manage ideas and information in the workplace

Scenario

The Lollipop Shop is a company which supplies its customers with the best of Australian and overseas lollies, drinks, candy and party goods. The company has three stores in Victoria, and an online store, too. The company prides itself on a vast range of products as well as their exceptional customer service and product knowledge.

Your role

You are the newly appointed General Manager of The Lollipop Shop.

Your role is to manage the day to day operations of the company. Working under the direction of CEO (owner), your role is also to ensure strategic goals are met by developing and implementing operational policies, creating and maintaining budgets and managing employees.

You will need to research the topics and develop suitable policies and procedures for the company's operations.

Part A - Develop policies and procedures

1. Read the scenario of The Lollipop Shop and the given task and conducted relevant research on the Internet or other available resources.

2. Develop a draft Workplace Communication and Consultation Policy and Procedure for meeting organisational needs that includes:
• Purpose
• Scope
• Definitions
• At least three methods of communication
• At least three strategies to facilitate consultation from employees to management

• A strategy for management acknowledgement of employee feedback
• Related legislation and policies

3. Develop a Grievance Policy and Procedure which ensures that issues raised are resolved promptly or referred to relevant personnel. The dispute resolution policy and procedures needs to address the following:
• Purpose
• Scope
• Definitions
• Responsibilities of managers in disputes
• Responsibilities of employees in disputes
• The process by which a dispute will be handled
• Related legislation and policies

4. Prepare a covering email to all team members introducing the new policies and procedures across the entire organisation, briefly summarising their content and seeking feedback.

5. Attach both policies and procedures to the email and send it to the CEO (your assessor) at an email address specified by your assessor.

The CEO (your assessor) will review the documents you have submitted and provide you with feedback. If the assessor suggests any changes, you should revise your policy and procedure documents according to their suggestions and submit the final version to the assessor again for final approval. In your email, you should clearly summarise the changes you have made based on the feedback.

Attachment:- manage effective workplace relationships.rar

Reference no: EM133024629

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