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One of the major measures of the quality of service provided by any organization is the speed with which it responds to customer complaints. A large family-held department store selling furniture and flooring had undergone a major expansion in the past several years. In particular, the flooring department had expanded from 2 installation crews to an installation supervisor, a measure, and 15 installation crews. The store had the business objective of improving its response to complaints. The variable of interest was defined as the number of days between when a complaint was made and when it was resolved. Prior to increasing the staff, the mean number of days to resolve a complaint was 45. Data were collected from 50 complaints that were made in the past year. The sample data showed the mean number of days for resolution was 40 with a standard deviation of 18 days. Perform the appropriate test to determine if the mean number of days it takes to resolve a complaint decreased after the staffs was increased. Use alpha = .05.............b. In addition to reducing the time it takes to resolve a complaint, the store also wanted to decrease the percent of flooring jobs that resulted in a customer complaint. Before expanding the crew, the percentage of flooring jobs resulting in a customer complaint was 8%. In a sample of 225 flooring jobs, 15 resulted in a customer complaint. Is there evidence the percentage of jobs with customer complaints decreased as well? Perform the test at alpha = .05
Explicate fully why the monopolist will never select to operate where the demand curve is inelastic.
As if prices increase by 3% per year over that time, approx explain how much do you gain by keeping $100 in the bank for a year.
The economy has recently turned around, and one of your colleagues suggests that you could hire 25 people for $50,000 per employee to do the sales job as independent agents at a cost of goods sold (COGS) of only 0.5%. What concerns might you have abo..
Subsidy programs are likely to have a number of secondary effects in addition to the direct effect on dairy prices. Explain what impact do you suppose farm subsidies are likely to have on the following?
Elucidate how much the money supply will rise in response to a new cash deposit of $500 by completing the accompanying table.
q1. a new public to complete works project requires 200000 hours of labor. but if the labor market is competitive and
Find out the Nash equilibrium prices of the procedures at the hospitals. find out the profit maximizing monopoly prices of the procedure at each hospital.
Compare and contrast inflation and deflation. What are some of the damaging effects that each has on an economy.
He plans to marry at about the end of year 6 and will skip the investment contibutions that year. How far below or above his $300,000 goal will he be?
depreciation is 5 percent of capital in both countries and country A saves 10 percent of output whereas country B saves 20 percent. If A starts out with a capital-labour ratio of 4 and B starts out with a capital-labour ratio of 2, in long run:
Congress cannot dictate how many workers industries hire at mandated wage. Given this fact, Illustrate what are effects of this law. Specifically, illustrate what happens to employment, output and total amount earned by workers.
Can goals like avoiding unethical or illegal behavior be in conflict with the goal of the firm. Explain how does this complicate the agency problem.
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