Loan servicing company customers

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Reference no: EM132201091

In their advertising, a student loan servicing company claims to have a 90% customer satisfaction rate. A government watchdog agency decides to test this claim by surveying 48 of the loan servicing company's customers. In their sample, they find that only 39 of the customers they surveyed describe themselves as satisfied. With approximately what percentage confidence can the government agency reject the student loan servicing company's claim of 90% customer satisfaction?

Reference no: EM132201091

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