Listening at different levels

Assignment Help Operation Management

Reference no: EM132192401

CASE: LISTENING AT DIFFERENT LEVELS

One day, Joe is confronted by the following situations:

1. Joe goes to the loading dock and sees Anton “Mr. Opportunity” Knox. He says “good morning” to Anton and asks how he is doing. Anton responds: “Man, not so good. My car was giving me fits again. I’m lucky I got to work at all, let alone a minute or two late. Not that anyone around here cares about my troubles. And, they upped the charges on my cell phone again. How am I supposed to pay for that?”

2. Tamiko enters Joe’s office. Joe asks, “How can I help you, Tamiko?” Tamiko appears nervous and shy. She says, “I need to talk with you about something.” Joe responds, “Sure.” Tamiko takes a few moments to collect her thoughts and then says, “Anton made some comments to me. Sally said I should talk with you about it. I’m not so sure I should. Anton probably didn’t mean anything by it. I don’t want to get anyone in trouble.”

3. Sally enters Joe’s office later. She does not wait to be greeted and simply blurts out, “Joe, I’m really concerned about the way Fred is dealing with his staff. I think you have a serious problem on your hands. Has Tamiko talked with you? I can’t believe Anton has been saying all those things. But does Fred care? No. He just lets things go on as they are. Joe, I really think you’ve got to do something about it.”

4. Joe sees Fred later. “Hey, Fred, is everything okay?” Fred responds, “Yeah, why?” Joe says, “Well, Tamiko and Sally were in my office. They say Anton has been saying some offensive things. Can you tell me what’s going on?” Fred responds, as he ticks off points on his fingers, “Well, first of all, Sally needs to mind her own #!*# business. She’s such a meddler. Second, if Tamiko has a problem, let her tell me instead of running off to Sally. Third, as far as I can tell, Anton has just been doing his job and minding his own business. Jeez, I can’t believe they are making such a scene over a little joke.”

Based on this case, what messages are the individuals giving through their words and actions?

Reference no: EM132192401

Questions Cloud

What are the risks for a social entrepreneur : Can social entrepreneurship be successful in our capitalistic society? Why or why not? What are the risks for a social entrepreneur?

Describe one example of disruptive innovation : Describe one example of disruptive innovation you’ve noticed in the world of business.

Analyze a potential swap between maywood and clifton : Analyze a potential swap between Maywood and Clifton (with Park Avenue in the middle). What is the potential interest savings for both companies

Explain the dml information statements : For the following situation you need to DEFINE (produce SOR), DESIGN (Produce ERD and LDBD (RDM)), DEVELOP (DDL statements, DML data statements).

Listening at different levels : Joe goes to the loading dock and sees Anton “Mr. Opportunity” Knox. He says “good morning” to Anton and asks how he is doing.

Firm physical assets and intellectual assets : What are the differences between a firm’s physical assets and its intellectual assets?

What are the top risks with this asset : What are the top strengths with this asset from a financial perspective? Explain reasoning. What are the top risks with this asset? Explain reasoning.

How have tesla and ford motors diversified over the past : How have Tesla and Ford Motors diversified over the past 10 years? What are the criteria for deciding whether this is a good idea? Has this been a good idea?

Describe the emerging trend in detail : Develop a 100 word document using Microsoft Word that lists the emerging trend below, indicating a possible positive and negative impact the trend could have.

User Account

All Pages