List and explain the key elements of total quality

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Reference no: EM132326476

Factual Review Questions -

1. Define the term quality.

2. What is total quality?

3. List and explain the key elements of total quality.

4. Explain the rationale for the total quality approach to doing business.

5. Describe the following concepts:

Deming's Fourteen Points
The Deming Cycle
Deming's Seven Deadly Diseases

6. List and explain Juran's main contributions to the quality movement.

7. Why do some quality initiatives fail?

8. For what contributions to the quality movement is Philip B. Crosby known?

9. Summarize the most common errors made when starting quality initiatives.

10. Explain the trends that are affecting the future of quality management.

Critical Thinking Activity - Have We Spoiled Customers?

"If you want to understand how the worldwide quality movement has benefited consumers, just look at automobiles. What used to be considered a luxury option is now just standard," said one quality manager. "That is precisely the problem," said another quality manager, "We have spoiled the consumer. Now customers will never be happy no matter what we do." Join this debate. What is your opinion concerning the following questions?

1. What features in the modern automobile are customer driven?

2. Henry Ford once said something to the effect that the customer can have any color Model T he wants, as long as it's black. How did the world evolve from Henry Ford's attitude toward customers to the modern attitude of customer-driven quality?

3. Are global consumers spoiled and unrealistic in their expectations, or are they finally demanding their rights in the marketplace?

4. How has the worldwide demand for quality driven the concept of innovation? How has innovation changed your life?

Discussion Assignment - Winning and longevity

Discussion Questions - Discuss the following questions in class or outside of class with your fellow students:

1. Why would a company that is turning out a satisfactory product want to continually examine its processes and the work environment? What happened to the old adage "If it's not broke, don't fix it"?

2. Create a manufacturing, processing, or service sector parallel for this activity. Discuss how this assignment would apply to a company.

Discussion Assignment - How Japan Caught up with the united States and how the united States Caught up with Japan again

Discussion Question - Discuss the following question in class or outside of class with your fellow students:

1. Why do you think that companies in the United States were slow to adopt the quality management principles Japanese companies had used to gain market share worldwide?

Textbook - Quality Management for Organizational Excellence Introduction to Total Quality, Eighth Edition by David L. Goetsch and Stanley B. Davis.

Chapter 1 - The total Quality approach to Quality Management: achieving organizational excellence.

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Reference no: EM132326476

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