List and briefly explain six inhibitors of communication

Assignment Help Other Subject

Reference no: EM132326605

Factual Review Questions -

1. Define the following terms relating to communication: communication and effective communication.

2. List and explain the four levels of communication.

3. Describe the role communication plays in a total quality setting.

4. Explain the process of communication.

5. List and briefly explain six inhibitors of communication.

6. Define effective listening.

7. List and briefly explain five inhibitors of effective listening.

8. What is empathetic listening?

9. What is responsive listening?

10. Explain how a person can become a responsive listener.

11. Explain four strategies for improving listening skills.

12. Define the following factors and explain how they affect listening: body factors, voice factors, proximity factors.

13. Describe how a person can improve his or her verbal communication skills.

14. List and explain five rules of thumb for improving written communication.

15. Explain the steps that can be used for improving written reports.

16. When it is necessary to communicate corrective feedback, what four guidelines should be applied?

17. Six guidelines to improved communication were set forth in this chapter. Explain all six.

18. Briefly describe the advantages and disadvantages of electronic communication.

19. Define interpersonal relations.

20. How can managers ensure that employees have good interpersonal skills?

21. How can a manager promote perceptiveness among employees?

22. List five personality traits and describe how they can affect communication.

Critical Thinking Activity - Are you a Good Listener?

The purpose of this activity is to compare your self-perception with the perceptions of others concerning your listening skills. Figure 11.5 is a listening skills assessment instrument. Complete this instrument for yourself. Then ask at least two other people whom you trust to be open and honest to complete the instrument with you as the subject. Does their perception of your listening skills match your self-perception? If not, what are the differences? What do you need to do to improve your listening skills?

Discussion Assignment - The Busy Boss

John Gill is a busy man. No matter how fast he works, it seems he's always behind. Consequently, when an employee brings Gill a problem, he is not a good listener. He opens mail, answers the telephone, and constantly glances at his watch while the employee is talking. Because he does not listen well, John keeps being blindsided by new problems that seem to get more and more serious.

Discussion Questions - Discuss the following questions in class or outside of class with your fellow students:

1. What can John do to become a better listener?

2. How might John's poor listening skills be adding to his growing list of problems?

Textbook - Quality Management for Organizational Excellence Introduction to Total Quality, Eighth Edition by David L. Goetsch and Stanley B. Davis.

Chapter 11 - Effective Communication.

Reference no: EM132326605

Questions Cloud

Benefit from economies of scope : 1. Does a firm need to diversify across different businesses in order to benefit from economies of scope?

What are the tax consequences of this transaction to frank : He owns the building and land that the company works out of himself and receives lease payments of $120,000/year for the property.

How does the materiality of an item affect the acceptable : How does the materiality of an item affect the acceptable and inherent risk borne by an audited company?

What does material mean in the context of an audit : What does "material" mean in the context of an audit, and who determines whether an item is material?

List and briefly explain six inhibitors of communication : List and briefly explain six inhibitors of communication. Define the following terms relating to communication: communication and effective communication

Why does the government consider jerrys actions fraudulent : Based on what you have read above, what was Jerry's company using as a cost driver to allocate overhead to the various jobs?

What is arnolds net passive income or loss deduction : Arnold purchased two rental properties 6 years ago. He actively participates in their management. During 2018, Arnold had income of $22,000.

What amount should mort report as net rental income for : Mort is the owner of an apartment building containing ten identical apartments. Mort resides in one apartment and rents out the remaining units.

Define the concept of collegial relationships : What are the characteristics of a good team mission statement? Define the concept of collegial relationships. Describe how to promote diversity in teams

User Account

All Pages